Student IT services

Whether you're new to the University or returning for another year of study, it's likely that this year will be different as we continue to adapt to the changing circumstances. 

We're here to provide help and guidance to get you set up and to start using our range of IT services.

flat cartoon style quick rocket launch and computer or desktop pcGetting started

Find out more about IT services including:

  • accessing online services - including your email and personal record.
  • connecting to WiFi
  • your online learning environment
  • accessing the University's mobile app

Set up my IT

Online learning

Your tutors and lecturers use a range of tools to help facilitate your online learning. Sessions are normally held within Blackboard Collaborate.

Some sessions may be recorded or use other media content - they are often available in Blackboard using Kaltura.

A wide range of Google applications are also available for you to use.

Studying from China

To help you get the best experience of studying at Sheffield from China, you can access University Connect for China.

This new service improves the availability and performance of some of our key digital learning services from China, including:

  • Blackboard
  • Blackboard Collaborate
  • University Google Services
Accessing computers and printers


You can access university managed computers both on campus and remotely.

Computers accessed on campus must be booked in advance using the Resource Bookings System (via MUSE). If there are no computers available or if you're unable to come to campus, computers can be remotely accessed using FindaPC or through your timetable booking (for online computer-based teaching sessions).

Find a PC


With student print services you can print from any computer then collect your printout from compatible printers around campus using your UCard.

Printer locations 

Broadband connection

Whilst the majority of learning and teaching has moved online, broadband and WiFi networks will be busier than usual and will come under increasing strain. We have provided some top tips and advice to help you get the most out of your broadband connection and what to do if you're experiencing issues with your connection.

Broadband advice

Staying safe online

Make sure you stay safe online while studying. You should ensure your device is secure, and you should understand the policy regarding University data held off-campus. 

Advice on safe computing

Getting help and support

Having problems with your IT? Don't worry, there are lots of different ways to access help. Our IT Service Desk is available Monday-Friday 8am-5pm.

Contact IT Service Desk