Get some top tips and advice so you get the most out of your broadband and wireless connection.

Help and support

Service status updates

If you're experiencing difficulties accessing online services or viewing content check the IT services status page.

Problems accessing online services or viewing content, may not be due to your environment or device.
It could be an unplanned disruption to services or a planned maintenance outage.

Check IT services status

You can also view library service status updates.
You may want to bookmark these pages for future reference.

Check library service status

Need more help?

Contact the IT Service Desk for further advice.

We're available Monday to Friday, 8am-5pm.

  • IT Service Desk (Self Service) access via All services in Muse
    • Self Service gives you access to use the live Chat with a Service Desk representative or log a call
    • Knowledgebase is where you can find answers to common questions
  • Phone: +44 (0)114 222 1111 to speak to the IT Service Desk
  • Email:

Further information available on IT Services Support web pages

Were you able to find what you were looking for?
We welcome feedback on any of our web pages. Simply complete the IT Services feedback form.