Searching For a Member of Staff
Having selected to search for a person by pressing 1 at the main options, the Switchboard will ask
“Who would you like to speak to?”.
At this point say the first and second name of the person that you would like to be transferred to.
For example, to speak to John Smith simply say “John Smith”.
- If there is just one person with that name at the University and contact details are available then you will be transferred, with the system confirming the name and department of the person to you.
- If there are multiple members of staff with the same name at the University, you will be played a list of results based on Department. You will then be able to select the desired member of staff using the telephone keypad.
- If the system is unable to recognise the name or does not have any contact details available you will be asked to try a second time. You may wish to say the same name again or alternatively search for a different member of staff.
- The system will only ask you to try searching twice. If it is not able to transfer you to the correct person for any reason you will be transferred to a human operator for assistance.
See Hint and Tips for Best Results for further advice on searching for staff