University's Admissions Team recognised for outstanding service

New students applying to the University of Sheffield receive outstanding support according to Times Higher Education.

Oustanding-University of Sheffield's Admission Service

The University's Admissions Service has been recognised as an 'Outstanding Student Admission Team' at the Times Higher Education Leadership and Management Awards 2013.

With a number of policy changes taking effect in 2012, including the introduction of £9,000 tuition fees, university offices faced their most challenging year in living memory.

However, the University of Sheffield's Admissions Service were able to provide exceptional support for applicants, despite these significant changes, after overhauling their systems to ensure a swift and efficient provision.

In 2011-2012 the University's dedicated enquiry service – the Applicant Information Desk – processed more than 30,000 enquiries and responded to more than 20,000 emails and 8,000 telephone calls with a target response time of 48 hours.

The Applicant Information Desk was launched in October 2011 to deal with questions from students, parents and teachers regarding applications. The admissions team also worked closely with the University's IT service to create a paperless, more cost effective and sustainable postgraduate admissions system, paving the way for the forthcoming services for undergraduates, UG online.

Alan Carlile, Head of Admissions at the University of Sheffield, said: "'This award means a lot to the team.

"In admissions, we are often at the sharp end - seeing the early impact of sector-wide changes.

"To be recognised as outstanding in this field is really pleasing and recognises the excellent admissions work being completed across the University in academic departments and professional services."

Judges also praised the University for the launch of its innovative Disrupted Studies Scheme which is run by a senior admissions officer and allows students to inform the institution about any circumstances that may have affected their academic achievement, such as bereavement, care duties, a long-standing medical condition or illness.

The lead judge in the category, Ken Sloan, Registrar and Chief Operating Officer of the University of Warwick, said the scheme should be commended for promoting efforts to widen participation and allowing students to provide more context about specific difficulties they had faced.

"The combination of initiatives in admissions meant the University of Sheffield is an excellent winner here."

Now in their fifth year, the Times Higher Education Leadership and Management Awards are a highlight of the academic calendar and a celebration of the best of the sector.

For more information about the University's Admissions Service visit Aid

Additional information

The University of Sheffield
With nearly 25,000 of the brightest students from 117 countries coming to learn alongside 1,209 of the world’s best academics, it is clear why the University of Sheffield is one of the UK’s leading universities. Staff and students at Sheffield are committed to helping discover and understand the causes of things - and propose solutions that have the power to transform the world we live in.

A member of the Russell Group, the University of Sheffield has a reputation for world-class teaching and research excellence across a wide range of disciplines. The University of Sheffield has been named University of the Year in the Times Higher Education Awards 2011 for its exceptional performance in research, teaching, access and business performance. In addition, the University has won four Queen’s Anniversary Prizes (1998, 2000, 2002, 2007), recognising the outstanding contribution by universities and colleges to the United Kingdom’s intellectual, economic, cultural and social life.

One of the markers of a leading university is the quality of its alumni and Sheffield boasts five Nobel Prize winners among former staff and students. Its alumni have gone on to hold positions of great responsibility and influence all over the world, making significant contributions in their chosen fields.

Research partners and clients include Boeing, Rolls-Royce, Unilever, Boots, AstraZeneca, GSK, Siemens, Yorkshire Water and many more household names, as well as UK and overseas government agencies and charitable foundations.

The University has well-established partnerships with a number of universities and major corporations, both in the UK and abroad. The White Rose University Consortium (White Rose) a strategic partnership between three of the UK's leading research universities of Leeds, Sheffield and York. Since its creation in 1997 White Rose has secured more than £100M into the Universities.


For further information please contact:

Amy Pullan
Media Relations Officer
The University of Sheffield
0114 222 9859