We’re here to help the University run the most effective and efficient processes it can, so that more of its resources can be spent on learning, teaching and research. 

Our remit is to facilitate process improvement projects and workshops, to run training in the use of improvement tools and techniques, and to help with the creation of a culture of continuous improvement in the University.

The work we do is founded on the belief that there is always the possibility of making things better, and that the process of change must at all times be informed by people’s knowledge, experience and abilities.

The Process Improvement Unit is a University resource and we are here to offer guidance and support to all staff on any aspect of their processes (large or small). 

Please use the links on the left to understand how we can help, look at some of our case studies and contact us to discuss for a chat about your processes.


Process Improvement training

We offer a variety of training to suit your needs. This includes general awareness training, awareness training for managers, process mapping training, and an eight module process tools and techniques programme. If you are interested, please contact us at You can book on to or express interest in any of our training via the LMS. Some new dates have been recently added. 

This month

This month two meetings will be held around the Student Mental Health Support Process, the Student Mental Health Support Process Project 6 months review meeting and SAMHS Performance Data Meeting.

Also this month a one-day workshop will be held regarding the Research Services Costing Tool. 

Early this month the Process Improvement Unit will be hosting a visit from a member of staff from the Continuous Improvement Unit at Leeds Beckett University, the purpose of which is to share knowledge and experience.