The Process Improvement Unit was set up in June 2012 to help the University run effective and efficient processes, so that more of its resources could be spent on learning, teaching and research.

Its remit was to facilitate process improvement projects and workshops, to run training in the use of improvement tools and techniques, and to help with the creation of a culture of continuous improvement in the University.

The work was founded on the belief that there is always the possibility of making things better, and that the process of change must at all times be informed by people's knowledge, experience and abilities. In recognition of its success and expertise, the Process Improvement Unit was transitioned into the Strategic Change Office on 1 August 2018.