Appeals and complaints

The University of Sheffield is committed to providing a high quality admissions service which is fair, efficient and transparent. If you have a problem with an admissions decision or with the way your application has been handled, in most cases the issue will be able to be resolved amicably and without having to use the formal process.

Feedback

If you require feedback on one of our decisions, please write to us at the following address:

Admissions Service
The University of Sheffield
Level 2, Arts Tower
Western Bank
Sheffield S10 2TN

Your letter should be clearly marked "Feedback Request", and you should quote your name, your applicant number and the course you applied for. We aim to respond within 10 working days.

Alternatively you can email your request to us at shefapply@sheffield.ac.uk.

Submitting a formal Appeal or Complaint

If you remain unhappy, the University operates a formal Appeals and Complaints Procedure for Applicants. This can be downloaded from the box on the right-hand side of this page (the bottom of the page on some devices). You can also download the form to use if you wish to submit an appeal or complaint.

Appeals are made against specific admissions decisions (eg a decision not to make an offer); complaints concern any aspect of the consideration of an application by the University. The grounds on which appeals and complaints can be made are set out in the Procedure, but please note that appeals/complaints cannot be made against academic or professional judgement.

Please also note that recourse to the formal Appeals and Complaints Procedure will normally only take place after a request for feedback has been made.