@article{article, title  = {{An integrated framework of change management for social CRM implementation}},

 publisher = {{Springer Science and Business Media LLC}},

 url = {{https://doi.org/10.1007/s10257-020-00479-z }},

 year = {{2020}},

 month = {{10}},

 author = {{Jami Pour M and Hosseinzadeh M}},

 doi = {{10.1007/s10257-020-00479-z}},

 volume = {{19}},

 journal = {{Information Systems and e-Business Management}},

 issue = {{1}},

 pages = {{43-75}},

 note = {{Accessed on 2026/02/03}}}