@book{book, title  = {{Toward Responsible Service Management}},

 publisher = {{Emerald Publishing Limited}},

 url = {{https://doi.org/10.1108/978-1-80262-963-7 }},

 year = {{2025}},

 month = {{10}},

 author = {{}},

 doi = {{10.1108/978-1-80262-963-7}},

 isbn = {{9781802629644}},

 note = {{Accessed on 2025/11/09}}}