@article{article, title  = {{Influences on patient satisfaction survey results: is there a need for a rethink?}},

 publisher = {{Radcliffe Medical Press}},

 url = {{https://eprints.whiterose.ac.uk/id/eprint/93499 }},

 year = {{2010}},

 month = {{12}},

 author = {{Gray JT and Richmond N and Ebbage A}},

 volume = {{18}},

 journal = {{Quality in Primary Care}},

 issue = {{6}},

 pages = {{373-378}},

 note = {{Accessed on 2025/12/01}}}