TY  - JOUR

T1  - Mapping the context and practice of training, development and HRD in European call centres

JO  - Journal of European Industrial Training

UR  - https://doi.org/10.1108/03090590810918764

PY  - 2008/09/26

AU  - Garavan TN

AU  - Wilson JP

AU  - Cross C

AU  - Carbery R

AU  - Sieben I

AU  - de Grip A

AU  - Strandberg C

AU  - Gubbins C

AU  - Shanahan V

AU  - Hogan C

AU  - McCracken M et al

ED  - Garavan TN

ED  - Wilson JP

ED  - Cross Ronan C

ED  - Carbery

ED  - Sieben I

ED  - de Grip A

ED  - Strandberg C

ED  - Gubbins C

ED  - Shanahan V

ED  - Hogan C

ED  - McCracken M et al

DO  - DOI: 10.1108/03090590810918764

PB  - Emerald

VL  - 32

IS  - 8-9

SP  - 612

EP  - 728

Y2  - 2025/11/04

ER  -