@inbook{inbook, title  = {{Regulating ADR: Lessons from the UK}},

 publisher = {{OUP}},

 url = {{https://eprints.whiterose.ac.uk/id/eprint/101502 https://global.oup.com/academic/product/the-new-regulatory-framework-for-consumer-dispute-resolution-9780198766353?cc=gb&lang=en&# }},

 year = {{2016}},

 month = {{12}},

 author = {{Kirkham RM}},

 isbn = {{9780198766353}},

 note = {{Accessed on 2025/11/30}}}