TY - JOUR T1 - Disenfranchising customers: lessons from England and Ireland JO - Water and Environment Journal UR - https://doi.org/10.1111/j.1747-6593.2010.00248.x PY - 2011/01/12 AU - Ashley R ED - DO - DOI: 10.1111/j.1747-6593.2010.00248.x PB - Wiley VL - 25 IS - 3 SP - 438 EP - 440 Y2 - 2025/12/07 ER -