@article{article, title  = {{The quality, safety and content of telephone and face-to-face consultations: a comparative study}},

 publisher = {{BMJ}},

 url = {{https://doi.org/10.1136/qshc.2008.027763 }},

 year = {{2010}},

 month = {{4}},

 author = {{McKinstry B and Hammersley V and Burton C and Pinnock H and Elton R and Dowell J and Sawdon N and Heaney D and Elwyn G and Sheikh A}},

 doi = {{10.1136/qshc.2008.027763}},

 volume = {{19}},

 journal = {{Quality and Safety in Health Care}},

 issue = {{4}},

 pages = {{298-303}},

 note = {{Accessed on 2025/11/17}}}