@inbook{inbook, title  = {{Participatory interventions in call centres}},

 publisher = {{Routledge}},

 url = {{https://eprints.whiterose.ac.uk/id/eprint/130108 }},

 year = {{2018}},

 month = {{6}},

 author = {{Axtell CM and Holman D}},

 doi = {{10.4324/9781315410494}},

 isbn = {{ 9781138221413}},

 note = {{Accessed on 2025/12/07}}}