TY - JOUR T1 - From detection to resolution: using machine learning to identify food safety risks and solutions in online consumer reviews JO - European Journal of Marketing UR - https://doi.org/10.1108/ejm-08-2024-0645 PY - 2025/12/19 AU - Jia L AU - Gupta S AU - Yan C AU - Wang Y AU - Shen A ED - DO - DOI: 10.1108/ejm-08-2024-0645 PB - Emerald SP - 1 EP - 24 Y2 - 2026/01/10 ER -