@article{article, title  = {{Blending minds and machines in service operations: enhancing managerial responses to online reviews through human-generative AI collaboration}},

 publisher = {{Emerald}},

 url = {{https://doi.org/10.1108/itp-06-2025-0773 }},

 year = {{2026}},

 month = {{1}},

 author = {{Jia L and Liu X and Chen TD and Wang Y and Takahashi K and Wang Y}},

 doi = {{10.1108/itp-06-2025-0773}},

 journal = {{Information Technology & People}},

 pages = {{1-26}},

 note = {{Accessed on 2026/02/01}}}