TY  - JOUR

T1  - Blending minds and machines in service operations: enhancing managerial responses to online reviews through human-generative AI collaboration

JO  - Information Technology & People

UR  - https://doi.org/10.1108/itp-06-2025-0773

PY  - 2026/01/16

AU  - Jia L

AU  - Liu X

AU  - Chen TD

AU  - Wang Y

AU  - Takahashi K

AU  - Wang Y

ED  - 

DO  - DOI: 10.1108/itp-06-2025-0773

PB  - Emerald

SP  - 1

EP  - 26

Y2  - 2026/02/01

ER  -