@inbook{inbook, title  = {{And the postcode darlin’. Vocative variation in service encounters on the telephone in Northern England}},

 publisher = {{John Benjamins}},

 url = {{https://eprints.whiterose.ac.uk/id/eprint/199100 https://benjamins.com/catalog/tar.5.09bau }},

 year = {{2023}},

 month = {{9}},

 author = {{Baumgarten N}},

 volume = {{5}},

 pages = {{221-245}},

 note = {{Accessed on 2025/12/06}}}