@inbook{inbook, title  = {{Helping Small Business Encounter Information}},

 publisher = {{Routledge}},

 url = {{https://doi.org/10.4324/9780203058725-31 }},

 year = {{2012}},

 month = {{11}},

 author = {{}},

 doi = {{10.4324/9780203058725-31}},

 pages = {{197-202}},

 note = {{Accessed on 2025/11/10}}}