TY - CHAP T1 - Introduction T2 - Toward Responsible Service Management UR - https://doi.org/10.1108/978-1-80262-963-720251001 PY - 2025/10/06 AU - ED - Olya H DO - DOI: 10.1108/978-1-80262-963-720251001 PB - Emerald Publishing Limited SN - 9781802629644 SP - 1 EP - 3 Y2 - 2025/11/09 ER -