TY  - JOUR

T1  - Unpacking the impact of social media analytics on customer satisfaction: do external stakeholder characteristics matter?

JO  - International Journal of Operations and Production Management

PY  - 2020/06/16

AU  - Wang Y

AU  - Zhang M

AU  - Tse YK

AU  - Chan HK

ED  - 

DO  - DOI: 10.1108/IJOPM-04-2019-0331

PB  - Emerald

VL  - 40

IS  - 5

SP  - 647

EP  - 669

Y2  - 2025/11/29

ER  -