@article{article, title  = {{An exploratory study of value added services}},

 publisher = {{Emerald}},

 url = {{https://doi.org/10.1108/jsm-12-2016-0415 }},

 year = {{2018}},

 month = {{5}},

 author = {{Olya H and Altinay L and De Vita G}},

 doi = {{10.1108/jsm-12-2016-0415}},

 volume = {{32}},

 journal = {{Journal of Services Marketing}},

 issue = {{3}},

 pages = {{334-345}},

 note = {{Accessed on 2025/11/04}}}