TY - JOUR T1 - An exploratory study of value added services JO - Journal of Services Marketing UR - https://doi.org/10.1108/jsm-12-2016-0415 PY - 2018/05/14 AU - Olya H AU - Altinay L AU - De Vita G ED - DO - DOI: 10.1108/jsm-12-2016-0415 PB - Emerald VL - 32 IS - 3 SP - 334 EP - 345 Y2 - 2025/12/03 ER -