@article{article, title  = {{Softer perspectives on enhancing the patient experience using IS/IT}},

 publisher = {{Emerald}},

 url = {{https://doi.org/10.1108/09526861011017102 }},

 year = {{2010}},

 month = {{2}},

 author = {{Ojiako U and Maguire S and Koh L and Grainger T and Wainwright D}},

 doi = {{10.1108/09526861011017102}},

 volume = {{23}},

 journal = {{International Journal of Health Care Quality Assurance}},

 issue = {{2}},

 pages = {{187-208}},

 note = {{Accessed on 2025/11/03}}}