TY - JOUR T1 - Softer perspectives on enhancing the patient experience using IS/IT JO - International Journal of Health Care Quality Assurance UR - https://doi.org/10.1108/09526861011017102 PY - 2010/02/09 AU - Ojiako U AU - Maguire S AU - Koh L AU - Grainger T AU - Wainwright D ED - DO - DOI: 10.1108/09526861011017102 PB - Emerald VL - 23 IS - 2 SP - 187 EP - 208 Y2 - 2025/11/03 ER -