TY  - CHAP

T1  - The cycle of blame and apology

T2  - The Apology Ritual

UR  - https://doi.org/10.1017/cbo9780511487477.006

PY  - 2008/08/21

AU  - 

ED  - 

DO  - DOI: 10.1017/cbo9780511487477.006

PB  - Cambridge University Press

SN  - 9780521880725

SP  - 101

EP  - 122

Y2  - 2025/11/25

ER  -