@inbook{inbook, title  = {{Comparing conferencing and mediation: some evaluation results internationally}},

 publisher = {{Oxford University Press}},

 year = {{2012}},

 month = {{11}},

 author = {{Shapland JM}},

 isbn = {{9780199655038}},

 pages = {{47-62}},

 note = {{Accessed on 2026/07/27}}}