TY - JOUR T1 - Piloting personalization research through data-rich environments: a literature review and future research agenda JO - Journal of Service Management UR - https://doi.org/10.1108/josm-10-2021-0405 PY - 2022/06/21 AU - Mehmood K AU - Verleye K AU - De Keyser A AU - Larivière B ED - DO - DOI: 10.1108/josm-10-2021-0405 PB - Emerald VL - 34 IS - 3 SP - 520 EP - 552 Y2 - 2025/07/18 ER -