@inbook{inbook, title  = {{Communicating With Citizens on the Ground}},

 publisher = {{IGI Global}},

 url = {{https://doi.org/10.4018/978-1-5225-6195-8.ch021 }},

 year = {{2018}},

 month = {{7}},

 author = {{Mazumdar S and Ciravegna F and Ireson N and Read J and Simpson E and Cudd P}},

 doi = {{10.4018/978-1-5225-6195-8.ch021}},

 pages = {{464-485}},

 note = {{Accessed on 2025/08/16}}}