TY  - JOUR

T1  - Redefining service recovery: critical insights into proactive strategies and a future research agenda

JO  - International Journal of Contemporary Hospitality Management

UR  - https://doi.org/10.1108/ijchm-09-2024-1402

PY  - 2025/12/11

AU  - Nazifi A

AU  - Murdy S

AU  - Olya H

ED  - 

DO  - DOI: 10.1108/ijchm-09-2024-1402

PB  - Emerald

SP  - 1

EP  - 20

Y2  - 2025/12/26

ER  -