@article{article, title  = {{Identifying Customer Expectations is Key to Evidence Based Service Delivery}},

 publisher = {{University of Alberta Libraries}},

 url = {{https://doi.org/10.18438/b89g8d }},

 year = {{2010}},

 month = {{3}},

 author = {{McKnight S and Booth A}},

 doi = {{10.18438/b89g8d}},

 volume = {{5}},

 journal = {{Evidence Based Library and Information Practice}},

 issue = {{1}},

 pages = {{26-31}},

 note = {{Accessed on 2025/11/04}}}