TY  - JOUR

T1  - Identifying Customer Expectations is Key to Evidence Based Service Delivery

JO  - Evidence Based Library and Information Practice

UR  - https://doi.org/10.18438/b89g8d

PY  - 2010/03/17

AU  - McKnight S

AU  - Booth A

ED  - 

DO  - DOI: 10.18438/b89g8d

PB  - University of Alberta Libraries

VL  - 5

IS  - 1

SP  - 26

EP  - 31

Y2  - 2025/10/31

ER  -