@inbook{inbook, title  = {{The Strategic Value of Consumer Information Systems}},

 publisher = {{IGI Global}},

 url = {{https://doi.org/10.4018/978-1-4666-4082-5.ch007 }},

 year = {{2013}},

 month = {{5}},

 author = {{Scifleet P and Lin A}},

 doi = {{10.4018/978-1-4666-4082-5.ch007}},

 pages = {{110-134}},

 note = {{Accessed on 2025/11/04}}}