Contact the Student Administration Service

Map location of the Students' Union

You can find our details below, or visit our Helpdesk at:

Student Administration Service
Students' Union, Level 6
Western Bank
Sheffield
S10 2TG

Our Helpdesk is open weekdays from 9am until 4:30 pm.

Name Role Pattern
of Work
Email Phone
Extension
Hidalgo-Kingston, Mrs Ana Head of Student Administration Service Full-Time a.kingston@sheffield.ac.uk 21280
Bottomley, Mrs Lorraine Office Administration Assistant Part-Time l.bottomley@sheffield.ac.uk

21286

Contact details for all of the specialist teams within the Student Administration Service can be found by clicking on the tabs below.

Student Registration Team

Students in the queue for registration

The Student Registration Team ensures that all students are given the appropriate registered status, aiming to provide the University with the most current and accurate record of the student population throughout each academic session. It is responsible for implementing Student Registration processes throughout the year.

Staff can contact us by email at registrationteam@sheffield.ac.uk.

How should students contact us?

Name Role Pattern
of Work
Walker, Mrs Alex Student Registration Manager Part-Time (Mon 9.30-4, Tue-Fri 10-4)
Bottery, Mrs Gemma Senior Student Registration Assistant Full-Time
Hulme, Mrs Emma Student Registration Assistant Part-Time (does not work Friday)
Thain, Miss Hannah Student Registration Assistant Full-Time
White, Ms Jo Student Registration Assistant Part-Time (does not work Monday)
Vacancy Student Registration Support Assistant Full-Time
Student Fees Team

Credit Card

The Student Fees Team manages the fee and sponsorship records for all students and programmes. It is also responsible for Fee Status Assessments (refer to the Admissions Service if pre-Registration); the Personal Payments Scheme (application process available to some students experiencing problems paying their tuition fee); reporting student attendance to UK sponsoring bodies such as the Student Loans Company and the NHS.

Staff can contact us by email at studentfees@sheffield.ac.uk.

How should students contact us?

Name Position Pattern
of Work
Ashcroft, Mrs Cheryl Student Fees Manager Full-Time (7.30 - 3)
Burrell, Mr Matthew Senior Student Fees Assistant Full-Time (Mon 8:30-5, Tue 10-5, Wed 10-5, Thur 9:30-5, Fri 8:30-5)
Crabtree, Miss Laura Student Fees Support Assistant Part-Time (Tue, Fri 9-5)
Curzon, Ms Sarah Student Fees Officer Part-Time (Mon 9-4, Tue, Thur, Fri 9-3)
Moore, Mrs Melanie Senior Student Fees Assistant Part-Time (Mon 9-12:30, Wed 9-5, Fri 9-12:30)
Trafford, Mr James Student Fees Assistant Full-Time
Student Examinations Team

A multiple choice exam paper

The Examinations Team manages the organisation and conduct of the University’s invigilated examinations, including those delivered overseas and online. The team is also responsible for timetabling invigilated examinations and related room bookings, disability support, advice and guidance, and candidate conduct.

Name Role Pattern
of Work
Email Phone
Extension
Ashton, Jo Student Examinations Manager Full-Time jo.ashton@sheffield.ac.uk 21283
Markham, Mr David Senior Student Examinations Assistant Full-Time d.w.markham@sheffield.ac.uk 21305
McKenzie, Miss Pauline Senior Student Examinations Assistant Full-Time p.mckenzie@sheffield.ac.uk 21298
Tate, Mr Richard Senior Student Examinations Assistant Full-Time

r.tate@sheffield.ac.uk

26166
Templeman, Mr Andrew Student Examinations Support Assistant Full-Time a.templeman@sheffield.ac.uk 21282
Student Results & Awards Team

Results board

The Results & Awards Team is responsible for providing support and advice to staff and students on student-related academic matters, processing examination results and awards, issuing Higher Education Achievement Reports (HEARs) and electronic Transcripts to students, and maintaining the associated student record.


First Line Contacts

Faculty Staff Contacts Email Phone
Board of Extra Faculty Provision (inc. DfLL) Jane Barker sas.dfll@sheffield.ac.uk 29756
Faculty of Arts and Humanities Liz Merry (PT) & Lynne Stamp (PT) sas.fah@sheffield.ac.uk 21261
Faculty of Engineering Katie Gard sas.eng@sheffield.ac.uk 21291
Faculty of Medicine, Dentistry and Health Daniel Vaughan sas.mdh@sheffield.ac.uk 21326
Faculty of Science Soheila Darakhshanfar sas.science@sheffield.ac.uk 29755
Faculty of Social Sciences Wendy Gautrey sas.socsci@sheffield.ac.uk 21301
Faculty of Social Sciences (Law) Liz Merry (PT) & Lynne Stamp (PT) sas.law@sheffield.ac.uk 21261
International Faculty Jane Barker & Liz Merry (PT) sas.if@sheffield.ac.uk 29756

Additional Contacts

Name Position Pattern
of Work
Email Phone
Extension
Boam, Mrs Marie Student Results & Awards Manager Full-Time m.boam@sheffield.ac.uk 21289
Owen, Mrs Katie Student Results & Awards Assistant Part-Time k.e.owen@sheffield.ac.uk 29757
Shippam, Miss Karen Senior Student Results & Awards Assistant Full-Time k.shippam@sheffield.ac.uk 21411
Student Engagement & Progress Team

Traffic Lights

The Student Engagement & Progress Team is responsible for:

  • Student progress and progression monitoring, including Student Attendance Monitoring and student sponsor liaison;
  • Reporting changes in student circumstances to the UK Home Office Visitor Immigration Service (UKVI);
  • First-stage formal student cases: Unsatisfactory Progress (including Faculty Student Reviews), Fitness to Practise, Academic Appeals, Student Complaints;
  • Data Quality checks on behalf of the Student Administration Service.

Area of Work Email Lead Contact Phone Extension Secondary Contact(s) Phone
Extension
Academic Appeals (Faculty Stage) sas.acadappeals.complaints@sheffield.ac.uk Jane Wilkinson 21325 Stephanie Betts 21274
Student Complaints (Faculty Stage) sas.acadappeals.complaints@sheffield.ac.uk Jane Wilkinson 21325 Stephanie Betts 21274
Fitness to Practise sas.engagement.progress@sheffield.ac.uk Stephanie Betts 21274 Jane Wilkinson 21325
Student Engagement and Progress with Studies sas.engagement.progress@sheffield.ac.uk Cheryl Hewitt 21277 Stephanie Betts
Jane Wilkinson
21274
21325
Sponsor Liaison sas.sponsor@sheffield.ac.uk Rachel Bunker 21327 Michael Hammond 21273
Student Attendance Monitoring sas.sam@sheffield.ac.uk Rachel Bunker 21327 Michael Hammond 21273
UKVI Reporting (Changes of student circumstances) sas.sponsor@sheffield.ac.uk Rachel Bunker 21327 Michael Hammond 21273

Team Leader:

Name Position Pattern of Work Email Phone Extension
Stephanie Betts Student Engagement and Progress Manager Full-time s.betts@sheffield.ac.uk 21274
Student Conduct & Appeals Team

A shelf containing University Regulations from various years

The Student Conduct & Appeals Office (SCA) offers guidance and support, and administers the formal procedures in relation to:

  • use of unfair means and plagiarism in assessments;
  • student discipline matters (academic and non-academic);
  • final stages of the University's procedures in relation to student appeals and complaints;
  • external review by the Office of the Independent Adjudicator for Higher Education (OIA).

SCA also offers advice regarding the managing of inappropriate behaviour by service users.

Name Position Pattern
of Work
Email Phone
Extension
Sutton, Ms Sally Student Conduct & Appeals Manager Part-Time S.Sutton@sheffield.ac.uk 29622
Brace, Miss Emma Student Conduct & Appeals Officer Full-Time E.Brace@sheffield.ac.uk 21290
Shepley, Mrs Lisa Senior Student Conduct & Appeals Assistant Full-Time L.Shepley@sheffield.ac.uk 29635
Vacancy Student Conduct & Appeals Assistant Full-Time
Student Information & Developments Team

Social media tree

The Student Information & Developments Team is responsible for managing enquiries to any of the teams within the Student Administration Service, and coordinating related information and communications to staff and students. It is also responsible for providing student information & data, and for leading on cross-cutting service evaluation and improvement work.

Name Position Specialism(s) Pattern
of Work
Email Phone
Extension
Tattam, Dr Helen Student Information & Developments Manager (on Maternity) Student Information, Data & Systems; Projects Full-Time h.l.tattam@sheffield.ac.uk 21292
Miller, Mr Keith Communications Support Assistant Student & Staff Communications Full-Time k.a.miller@sheffield.ac.uk 21275
Newey, Rebeka Student Helpdesk Support Assistant Part-Time r.newey@sheffield.ac.uk
Vacancy HEAR & Projects Assistant Student Higher Education Achievement Report (HEAR) Full-Time
Whitley, Mrs Jayne Student Helpdesk Support Assistant Part-Time j.whitley@sheffield.ac.uk 21324