Annual Statistics for Student Complaints, Appeals and Discipline

Each year, the University of Sheffield produces statistics on the number of formal complaints and appeals handled via its internal procedures during the previous academic year.  The statistics also include figures on complaints submitted to the Office of the Independent Adjudicator for Higher Education (OIA) as well as University initiated procedures, such as Fitness to Practise and Academic Progress cases.

Feedback from complaints and appeals cases is regularly used by the University to improve its academic and service provision, which may help explain the very high levels of student satisfaction with University services generally.

Comparative Statistics of formal student complaints, appeals and discipline for the last 5 academic years (1st October - 30 September)

For a detailed analysis of the 2015-16 figures please click here.

1. Student initiated formal Complaints are handled by Faculties (academic matters) or Professional Services (non-academic matters) in line with the Student Complaints Procedure. Student initiated Academic Appeals are handled by Faculties in line with the General Regulations as to Academic Appeals. 

Any student not satisfied with the decision relating to a formal Complaint or Academic Appeal may submit a request for a Case Review (the final stage of the Student Complaints Procedure) for consideration by a Pro-Vice-Chancellor.

chart one

2. Academic Progress and Fitness to Practise cases are initiated and handled by Faculties. Any student not satisfied with a Faculty decision made under either procedure may submit an appeal for consideration by the Appeals Committee of the Senate.

chart two
3. Student Discipline Procedures are University-initiated procedures. Depending on their nature, cases may be considered at a full hearing by the Discipline Committee of the Senate, at a summary hearing before a Discipline Chair or by the University's Investigating Officer under the Discipline Administrative Procedure (introduced in 2011-12 for less serious cases of behavioural misconduct). Any student not satisfied with a decision made under any of the student discipline procedures may appeal to the Disciplinary Appeals Committee of the Senate. chart four

4.  Any student not satisfied with the outcome of any of the University's internal procedures may submit a complaint to the Office of the Independent Adjudicator for Higher Education (OIA).

chart three