ScHARR study shows new ambulance service standards could lead to a better response for patients

Ambulance research

A new set of performance targets for the ambulance service announced by NHS England today (Thursday 13 July 2017) could allow the ambulance service to use their resources much more efficiently, according to new research from ScHARR at the University of Sheffield.

The study, led by the Centre for Emergency and Urgent Care Research (CURE) at ScHARR, has conducted an independent evaluation of the NHS England Ambulance Response Programme which includes initiatives that allow more time for 999 call handlers to identify the urgency of calls and type of response required. The study found that:

- Up to 750,000 more ambulance vehicles can be available for immediate response each year across England

- 6.5 per cent of the most serious 999 calls received a faster emergency response when call handlers are allowed a small amount of extra time to assess calls

Our study at the University of Sheffield has shown that the new ambulance service standards announced by NHS England have, overall, allowed the services testing these changes to provide a consistent service for people calling 999 despite these challenges.

Janette Turner, Reader in Emergency and Urgent Care Research at the University of Sheffield

For more information on the study, see the University of Sheffield press release. For more information and to access a copy of the independent evaluation conducted by Sheffield researchers, please visit: