Points of Contact: Where to turn for help

The Student Services Information Desk (SSID) provides help and information about all aspects of student life. Consulting their on-line service is your best first point of call. If you wish to speak to someone face-toface, SSID is located on Level 3 in the Union building and is open Monday to Friday 9am to 5pm throughout the year except on Bank Holidays and Training Days.

Where to Turn for Help
General enquiries: SEAS General Office
seas@sheffield.ac.uk
Module problems: Module Organiser
General academic problems: Degree Programme Leads / Taught Postgraduate Director
Personal problems: Personal Tutor or seaswelfare@sheffield.ac.uk
Change of course or status:seas seaswelfare@sheffield.ac.uk
Illness affecting exams or essays: seaswelfare@sheffield.ac.uk
Wellbeing/health issues: Health and Wellbeing Service
Disability and Dyslexia: Disability Liaison Officer
Registration: Registry Services

SEAS General Office

SEAS is moving buildings, and once all staff are based on campus, we will take up residence in the Jessop West Building. The Learning and Teaching Team - Clea Carroll and Susie Tranter - are available to discuss welfare issues such as absences, extensions, and extenuating circumstances. They can be contacted at seaswelfare@sheffield.ac.uk. The Learning and Teaching Team works closely with the Director of Undergraduate Studies, Dr Jamie Coates to help students with welfare issues.

Module Organisers

The design of, and teaching for, each module is the responsibility of its organiser. You should approach your Module Organiser if you are having difficulties relating to a specific module. Please note that extensions cannot be granted by Module Organisers, and students should contact seaswelfare@sheffield.ac.uk instead.

Personal Tutors

During your degree you might need help with academic or personal matters. Every student whether you are registered for a single or dual degree, undergraduate or postgraduate, is allocated a Personal Tutor (undergraduate dual degree students should have a Personal Tutor in each of their departments). You will meet with your Personal Tutor during Intro Week. Your Personal Tutor is a first point of contact if you want to discuss any problems. These conversations are confidential, and the tutor will not pass on anything of a personal nature to anyone else without your permission.

You can drop by and see your Personal Tutor throughout the academic year during their ‘consultation and feedback hours’  or you can email to make an appointment. Be sure to use appropriate email etiquette when emailing. The Taught Postgrauate Director acts as a personal tutor for all taught postgraduate students.

More information about personal tutoring for Undergraduate students

For the personal tutoring system and what sorts of things your personal tutor can do for you, please see 301: Student Skills and Development Centre and SSID: Academic Support & Feedback.

Degree Programme Leads

The Programme Leads are responsible for the organization and teaching of the four main study areas: Chinese, East Asian Studies, Japanese and Korean. Whether you are taking a single honours or a dual degree, your Programme Lead is there to assist your academic progress. They can advise on module choices and will also be happy to answer any questions you may have about your course.

If you find you are falling behind for any reason - especially if you are studying single honours Chinese, Japanese or Korean in your first year - you should talk with your Programme Lead as soon as possible. Some types of degree changes are possible in the first three weeks of each semester, but are thereafter usually impossible until the end of the academic year.

Your Degree Programme Leads are are:
Dr Marjorie Dryburgh: Chinese Studies 
Prof Kate Taylor-Jones (semester 1) and Dr Zhong Zhang (semester 2): East Asian Studies  
Dr Sarah Son: Korean Studies 
Dr Martyn Smith: Japanese Studies 
Dr Jennifer Coates: Taught postgraduate Director