Frequently Asked Questions - Turnitin Submission

What file formats can I submit to Turnitin?

Turnitin will allow Microsoft documents and PDF submissions. If you are using a Mac please do not submit a .pages file or Zip file. Please convert to a PDF or Microsoft document before submitting.

My file is too big to upload. How can I reduce the size of my file?

Compressing large documents can often be a very effective way of reducing a large 100MB file for example, to less than 10MB. Whilst the process of compressing the file may "flatten" any images contained in your file, this does not usually cause a problem when viewing submissions digitally. It would not be appropriate, however, to use these compressed files as the basis for printed materials. The free, cloud based application called http://smallpdf.com/ provides a number of services to help you prepare your work for submission including merging separate PDF documents into a single document, and reducing the size of very large PDF files.

This service is free and very easy to use with a clean straightforward interface. Because it is cloud based it is also available and accessible to both Mac and Windows users. Your files are only saved on the cloud site for 1 hour giving you enough time to download your newly compressed or merged file, after which time they are deleted to ensure your data is not shared elsewhere.

How can I tell if my assessment has uploaded successfully to the Turnitin Portal?

Turnitin will issue a digital receipt when you have successfully uploaded your assessment. This will display on screen and a copy emailed to your University email address. An example can be found below:

Digital Receipt

The receipt of a digital receipt will usually only take a couple of minutes; if you have not received a digital receipt by email after a couple of minutes, please check the original Turnitin submission portal to ensure the submission was successful. If you need to reduce the size of your file please see the FAQ for advice on using http://smallpdf.com/

Please note that it is your responsibility to check whether your assignment has been uploaded successfully. If no submission is received by the deadline you will penalised by 5% of the grade on merit per day it is late. If no submission is uploaded at all you will be given a grade of zero for that assessment component which may result in a failure in the module and the need to resit for a capped grade.

How many times can I submit my assignment to Turnitin?

You can only submit your file once. Please be careful to upload the correct version of your work when you are submitting.

I have submitted an assignment at one minute past the deadline, will I be marked as late? Yes, any assignments submitted to the system even one second after the deadline will be considered late. Late penalties are applied at a rate of 5% of the grade on merit per working day (or part day) late.
I am having internet problems and cannot upload my assignment, can I get an extension? Our policy, as a Department is that:
  1. only where there are general, University-wide internet problems will we grant a module-wide extension. We will aim to keep all students on these modules informed as soon as we can of any extension (bearing in mind that in some cases our own ability to email/post on MOLE may be hindered).
  2. if you experience problems with your own computer or your home internet connection, this on its own is not sufficient reason for us to grant an extension. We expect all students to be able to access the internet when assignments are due - you should always have access to University computers and an internet connection (except in exceptional circumstances mentioned above). Our recommendation is that you try to submit your assignment in good time before the deadline, as this will allow you to resolve any problems if they occur (e.g. find another computer or come into University).
My Internet at home has gone down and I can’t submit my assignment. What should I do? It is your responsibility to ensure that your work reaches the University by the due date. It may be wise to try and submit 24 hours before the deadline as you would then still have time to find an alternative way to submit. Try to submit during the day-time or the night before, so that if there is a problem, you can still contact someone. If you are reading this after the deadline or you are having problems submitting, contact your tutor immediately, explaining the problem you are having and submit as soon as possible, even if it is after the due date. (source). As the guidance states, if you do not submit by the deadline, and you feel that you have good reasons why you were unable to do this (for example a technical failure outside your control), please speak to the Examinations Officer - she may ask you to contact CICS to obtain a log of your activity in trying to submit, so that we have evidence for our Exam Board. Please do not contact the module teacher/coordinator, as they are unable to grant extensions.
How will I know when my marks and feedback are available?

When marks and feedback are released, the Department Office will email students via the Announcements feature to notify them. Until this time, marks or feedback are unconfirmed and still subject to moderator's approval.

All marks available through My Grades are provisional until they have been approved by the SEAS Exam Board and reported to the centre. UG final module grades will be available from MUSE on the dates set by the Taught Programmes Office.

PG students will be able to view their final module marks in My Grades following Exam Board and will be notified by the Department Office.

Where can I find my marks and feedback?

When marks and feedback have been made available, the Department will direct you to the My Grades link in MOLE, which can be found under the Assessment Information section in each of your modules:

My Grades Image

Until the marks are released, the assignment will not appear in My Grades. They will only appear when the marks have been formally released.

My Grades 2 Image

Direct access to Turnitin from My Grades is currently unavailable. Instead, please access your Turnitin feedback by clicking on the original Turnitin submission portal found within the "My Assessments" link in the left menu of MOLE.

Further information on accessing your Turnitin feedback can be found here.

Can I print my feedback from Turnitin?

Yes! To make most use of your assignment feedback you may want to download and save or print a copy of your GradeMark report.
Once inside the "Document Viewer" (the screen that displays your assignment and feedback) you will need to click on the printer icon at the bottom left of the screen:

Download Feedback

From the menu that appears, choose the first option "Download PDF of current view for printing". From here you can save and print your GradeMark Report. The only element of feedback that is not downloadable from Turnitin is audio feedback. An alternative to consider, if you wanted to create a separate audio file, is to use a screen recorder such as SnagIt to record only the audio as you play the feedback back, and to save this locally to your PC. Don’t forget to make use of the Feedback Portal: https://feedbackportal.shef.ac.uk/ to track your feedback.

What feedback can I expect to find in my GradeMark report?

For a major assignment, you will see

  • criteria grades - these rate the standard assessment criteria (Introduction, Conclusion, Critical Analysis, Use of Evidence, Structure and Organisation, Written English and Referencing) given as a degree class) against the degree classes. They appear either as a list of grades at the head of the feedback or as a summary based on the essay rubric after the comments;
  • summary comments - these explain the strengths of your work and areas where you might make improvements;
  • (in some cases) inline comments made directly on your assignment text.
If you have questions about your feedback, you are welcome to contact markers for clarification.
For a consolidated view of feedback, consider downloading a PDF of your GradeMark report so you don't miss any elements and can chart your progress across the semesters.