Who do we serve?

In a typical year:

  • 300,000 enquiries handled
  • 116,000 visitors to our 'one-stop' shop
  • 4 million hits on the SSiD website.
  • 45,000 emails
  • 20,000 telephone calls

The Groups We Serve:

  • 49% are Undergraduate Students
  • 36% are Postgraduate Taught Students
  • 15% are Research Students
  • 47% are International Students
  • 18% are Prospective Students
  • 67% are Current Students
  • 15% are Past Students

The Student Status documents produced in a year:

  • 6,700 Bank Letters
  • 5,300 Council Tax Exemption Certificates
  • 7,900 Standard Certificate of Student Status
  • 8,300 Term Address Certificate of Student Status
  • 3,299 Fee Payment Letters
  • 1,312 Summary of Results
  • 9,000 Transcript of Qualification
  • 2,000 other letters

UCards InfographicLetters infographicEmail infographicCouncil tax infographicInternational enquiries infographicSatisfaction infographicDictionaries infographicVisits infographic