Who We Serve

In a typical year we receive:

  • Over 43,000 emails
  • 10,000 telephone calls
  • 120,000 face-to-face enquiries
  • 4 million hits on the SSiD website

We serve:

  • 45% Undergraduate Students
  • 41% Postgraduate Taught Students
  • 14% Postgraduate Research Students
  • 60% International Students
  • 50% Current Students
  • 31% Prospective Students
  • 19% Past Students

Between 2017/2018 we produced:

  • Transcripts - 7,577
  • Bank letters - 9,930
  • Confirming letters - 1,235
  • Fee payment details - 11,86
  • Summary of Results - 2,357
  • Term address letters- 10,513
  • Replacement UCards - 11,152
  • Academic verifications - 3,875
  • Certificates of Student Status - 7,525
  • Council Tax exemption letters - 5,270
UCards InfographicLetters infographicEmail infographicCouncil tax infographicInternational enquiries infographicSatisfaction infographicDictionaries infographicVisits infographic