COVID-19 Coronavirus

Due to the coronavirus outbreak, how you contact us will be different at the moment. This is to limit face-to-face contact whenever possible and help stop the spread of coronavirus.
If you need to see a clinician, please:

  • Use our online triage service (available 24/7) DoctorLink
  • Ring us on 0114 222 2100 (see our opening hours here)

You can also call NHS 111 or seek advice here

All GP appointments will now be via telephone with the potential of becoming a video call, or face to face appointment, if appropriate.

Please do not come to the surgery unless you have an appointment.

If you are asked to come into the surgery for a face-to-face appointment, please remember to wear a face covering. Measures are in place to keep you safe from infection during your visit to the

If you suspect you have coronavirus and need further advice please use the online 111 service

Medical advice for COVID-19

For information what to do if you have a health problem unconnected with COVID-19, please click here


In order to remain responsive and safe while facing increasing demand and staff shortages, UHS has changed the way patients access our services.

From Monday 6th April we will move to an ‘on-the-day’ appointment system. This means that you will not be able to book appointments in advance. Instead, you can call us on the day that you want an appointment; one of our receptionists will take some details and offer you a GP callback slot, and GP will call you back. We will aim to complete your appointment by telephone or video where possible, to avoid having to bring patients into the surgery. If you need to be seen, the GP will give you a face-to-face appointment.

'Cold Patient Appointments'

If your appointment is non-COVID related you will be given a 'cold patient' face to face appointment. Prior to your appointment please watch this video and follow the instructions carefully:

We trust that you appreciate the reason for this change and thank you for your ongoing understanding and support.

Infection Control Measures

Entry to the building

Public Health England are encouraging any patients with a cough, fever or shortness of breath not to attend the practice (and to access healthcare via NHS 111 Online). If anyone with these symptoms does enter the building we may have to briefly close for a deep clean, so would rather avoid this disruption. In order to reduce the risk of this happening for patients who attend the surgery access will be via an intercom.

Enhanced cleaning

As a healthcare facility we already have rigorous cleaning procedures in place and these have been stepped up. To help reduce the risk of infection to your fellow patients and the community at large it is critical that everyone is regularly washing their hands for twenty seconds, particularly before attending the surgery, as well as catching coughs and sneezes into tissues that are appropriately disposed of.

Looking After Each Other

We are in uncharted waters and difficult times may lie ahead for many in our community. The elderly and chronically-ill are particularly vulnerable to this new virus, so we urge everyone to strictly adhere to guidance on self isolation to help protect everyone.

These are stressful times and feeling stressed is an entirely normal and appropriate response to the current situation. If, however, you feel you are struggling emotionally please reach out to those close to you. Useful tips on looking after yourself emotionally are available at as well as

What support the University offers will change as the situation changes. Should you require emotional support throughout this period please check the SAMHS website for an update on student mental health and counselling service:

About Student Access to Mental Health Support (SAMHS)

Other helpful information can be found at:

Mind: Coronavirus and your wellbeing

Mental Health Foundation: Looking after your mental health during the Coronavirus outbreak

The University's Chaplaincy Centre is available for students via a listening-ear service that will be maintained via email, online chat, phone and video calls as well as in person.

Using Services Wisely

This is a rapidly developing pandemic and this will mean the NHS is busier than usual, so it is important to think carefully about the NHS services you use. More information can be found here:

Coronavirus COVID-19) – 5 things you can do to protect yourself and your community

Staying Well Informed

If you are a student, please look regularly at the University website for updates on the situation and check the student FAQs:

Updated Coronavirus advice for students

Hints and links for exercising whilst observing social distancing

Exercise remains as important as ever whilst Covid-19 is ongoing. Physical activity is shown to support our immune system and our mental health, and therefore despite social isolation it is still important to follow the NHS advice on physical activity guidelines Despite some exercise options not being available there are still plenty of ways you can reach your weekly exercise target whilst following social isolation advice: ie running, brisk walking, cycling, home based circuits, stair sprints. Try to set a daily routine, this will allow you to try to incorporate 20 minutes of exercise per day, but also general movement is important. Try not to spend long periods sitting or lying and ensure you are regularly walking around the house, up and down stairs or doing short bursts of exercise.
Below are some website links to different exercise programs:

Couch to 5K

10 minute workouts:
Gym-free workouts:
Body Coach:
Pilates and Yoga:

There are a range of internet sources / youtube channels available that can give you further exercise/circuit ideas.