Contact the Student Administration Service

Map location of the Students' Union

You can find our details below, or visit our Helpdesk at:

Student Administration Service
Students' Union, Level 6
Western Bank
Sheffield
S10 2TG

Our Helpdesk is open weekdays from 9am until 4:30 pm.

Student Registration Team

Students in the queue for registration

The Student Registration Team ensures that all students are given the appropriate registered status, aiming to provide the University with the most current and accurate record of the student population throughout each academic session. It is responsible for implementing Student Registration processes throughout the year.

Staff can contact us by email at registrationteam@sheffield.ac.uk.

How should students contact us?

Name Role Pattern
of Work
Matthew Page Student Registration Manager Full-Time (does not work Wednesday)
Gemma Bottery (Maternity) Student Registration Officer Full-Time
Emma Hulme Student Registration Assistant Part-Time (does not work Friday)
David Markham (Maternity Cover) Student Registration Officer Full-Time
Kim Steele Student Registration Support Assistant Full-Time
Hannah Thain Student Registration Assistant Full-Time
Jo White Student Registration Assistant Part-Time (does not work Monday)
Student Fees Team

Credit Card

The Student Fees Team manages the fee and sponsorship records for all students and programmes. It is also responsible for Fee Status Assessments (refer to the Admissions Service if pre-Registration); the Personal Payments Scheme (application process available to some students experiencing problems paying their tuition fee); reporting student attendance to UK sponsoring bodies such as the Student Loans Company and the NHS.

Staff can contact us by email at studentfees@sheffield.ac.uk.

How should students contact us?

Name Position Pattern
of Work
Cheryl Ashcroft Student Fees Manager Full-Time (7.30 - 3)
Michael Borkowsky Student Fees Support Assistant Part-Time (Tue, Thur)
Sarah Brecknell Student Fees Assistant Full-Time
Matthew Burrell Senior Student Fees Assistant Full-Time (Mon 8:30-5, Tue 10-5, Wed 10-5, Thur 9:30-5, Fri 8:30-5)
Sarah Curzon Student Fees Officer Full Time
Melanie Moore Senior Student Fees Assistant Part-Time (Mon 9-12:30, Wed 9-5, Fri 9-12:30)
James Trafford Senior Student Fees Assistant Full-Time
Student Examinations Team

A multiple choice exam paper

The Examinations Team manages the organisation and conduct of the University’s invigilated examinations, including those delivered overseas and online. The team is also responsible for timetabling invigilated examinations and related room bookings, disability support, advice and guidance, and candidate conduct.

Name Role Pattern
of Work
Email Phone
Extension
Jo Ashton Student Examinations Manager Full-Time jo.ashton@sheffield.ac.uk 21283
Rachael Durham Student Examinations Support Assistant Full-Time r.e.durham@sheffield.ac.uk 21282
Pauline McKenzie Senior Student Examinations Assistant Full-Time p.mckenzie@sheffield.ac.uk 21298
Will Shaw Student Examinations Support Assistant Full-Time w.shaw@sheffield.ac.uk 21305
Richard Tate Senior Student Examinations Assistant Full-Time r.tate@sheffield.ac.uk 26166
Student Results & Awards Team

Results board

The Results & Awards Team is responsible for providing support and advice to staff and students on student-related academic matters, processing examination results and awards, issuing Higher Education Achievement Reports (HEARs) and electronic Transcripts to students, and maintaining the associated student record.


First Line Contacts

Faculty Staff Contacts Email Phone
Board of Extra Faculty Provision (inc. DfLL) Katie Owen (PT) sas.dfll@sheffield.ac.uk 29757
Faculty of Arts and Humanities Lynne Stamp (PT) sas.fah@sheffield.ac.uk 21261
Faculty of Engineering Katie Gard sas.eng@sheffield.ac.uk 21291
Faculty of Medicine, Dentistry and Health Sarah Inkson sas.mdh@sheffield.ac.uk 21326
Faculty of Science Michael Hammond (Interim) sas.science@sheffield.ac.uk 21273
Faculty of Social Sciences Wendy Gautrey sas.socsci@sheffield.ac.uk 21301
Faculty of Social Sciences (Law) Lynne Stamp (PT) sas.law@sheffield.ac.uk 21261
International Faculty Jane Barker sas.if@sheffield.ac.uk 29756

Additional Contacts

Name Position Pattern
of Work
Email Phone
Extension
Stephanie Betts Interim Student Results & Awards Manager Full-Time s.betts@sheffield.ac.uk 21274
Gill Hudson Student Results & Awards Support Assistant Full-Time g.hudson@sheffield.ac.uk 29755
Karen Shippam Student Results & Awards Officer Full-Time k.shippam@sheffield.ac.uk 21411
Student Engagement & Progress Team

Traffic Lights

The Student Engagement & Progress Team is responsible for:

  • Student progress and progression monitoring, including Student Attendance Monitoring and student sponsor liaison;
  • Reporting changes in student circumstances to UK Visas and Immigration (UKVI);
  • First-stage formal student cases: Unsatisfactory Progress (including Faculty Student Reviews), Fitness to Practise, Academic Appeals, Student Complaints;
  • Data Quality checks on behalf of the Student Administration Service.

Area of Work Email Lead Contact Phone Extension Secondary Contact(s) Phone
Extension
Academic Appeals (Faculty Stage) sas.acadappeals.complaints@sheffield.ac.uk Jane Wilkinson 21325 Shirley Guimaraes
Stephanie Betts
21278
21274
Student Complaints (Faculty Stage) sas.acadappeals.complaints@sheffield.ac.uk Jane Wilkinson 21325 Stephanie Betts 21274
Fitness to Practise sas.engagement.progress@sheffield.ac.uk Stephanie Betts 21274 Jane Wilkinson 21325
Student Engagement and Progress with Studies sas.engagement.progress@sheffield.ac.uk Cheryl Hewitt 21277 Shirley Guimaraes
Stephanie Betts
21278
21274
Sponsor Liaison sas.sponsor@sheffield.ac.uk Rachel Bunker 21327 Michael Hammond 21273
Student Attendance Monitoring sas.sam@sheffield.ac.uk Rachel Bunker 21327 Stephanie Betts 21274
UKVI Reporting (Changes of student circumstances) sas.sponsor@sheffield.ac.uk Rachel Bunker 21327 Michael Hammond 21273

Team Leader:

Name Position Pattern of Work Email Phone Extension
Stephanie Betts Student Engagement and Progress Manager Full-Time s.betts@sheffield.ac.uk 21274
Student Conduct & Appeals Team

A shelf containing University Regulations from various years

The Student Conduct & Appeals Office (SCA) offers guidance and support, and administers the formal procedures in relation to:

  • use of unfair means and plagiarism in assessments;
  • student discipline matters (academic and non-academic);
  • final stages of the University's procedures in relation to student appeals and complaints;
  • external review by the Office of the Independent Adjudicator for Higher Education (OIA).

SCA also offers advice regarding the managing of inappropriate behaviour by service users.

Name Position Pattern
of Work
Email Phone
Extension
Sally Sutton Student Conduct & Appeals Manager Part-Time S.Sutton@sheffield.ac.uk 29622
Emma Brace Student Conduct & Appeals Officer Full-Time E.Brace@sheffield.ac.uk 21290
Lisa Shepley Senior Student Conduct & Appeals Assistant Full-Time L.Shepley@sheffield.ac.uk 29635
Emily Wood Student Conduct & Appeals Support Assistant Full-Time E.K.Wood@sheffield.ac.uk 21329
Student Information & Developments Team

Social media tree

The Student Information & Developments Team is responsible for managing enquiries to any of the teams within the Student Administration Service, and coordinating related information and communications to staff and students. It is also responsible for providing student information & data, and for leading on cross-cutting service evaluation and improvement work.

Name Position Specialism(s) Pattern
of Work
Email Phone
Extension
Helen Tattam Student Information & Developments Manager Student Information, Data & Systems; Projects Full-Time h.l.tattam@sheffield.ac.uk 21292
Gracie Marlow Student Helpdesk Support Assistant Enquiries Full-Time grace.marlow@sheffield.ac.uk 21324
Keith Miller Communications & Data Assistant Student & Staff Communications, Data & Systems Full-Time k.a.miller@sheffield.ac.uk 21275
Daniel Vaughan HEAR & Projects Assistant Student Higher Education Achievement Report (HEAR) Full-Time d.vaughan@sheffield.ac.uk 21756
Head of Service
Name Position Pattern
of Work
Email Phone
Extension
Ana Hidalgo-Kingston Head of Student Administration Service Full-Time a.kingston@sheffield.ac.uk 21280
Megan Cardwell Personal and Projects Assistant Full-Time m.cardwell@sheffield.ac.uk 26167
Rachael Firth Office Administration Support Assistant Part-Time r.firth@sheffield.ac.uk 21286