SSiD Operations during the COVID-19 Outbreak

SSiD is now able to provide most services. Where we are unable to provide the exact service, we will examine whether alternative service is available.

  • Staff are working either remotely or part-time on campus and can be contacted by colleagues by email or via Google chat in the usual way.
  • We now have a rota of staff on campus delivering a very limited appointment-only service for UCard collection (not general enquiries), and continuing to produce and post physical UCards and documents.
  • We are also now able to offer a remote telephone service to students for a limited range of services including: Bank letters, Certificates of Student Status, Council Tax exemption certificates, Logging into ShARe system, Ucards, Summary of Results. Please note: We are unable to offer support with enquiries relating to Covid-19.
  • There continues to be a limited postal service in operation to and from SSiD.
  • Students can still contact SSiD using our email service with general queries via our webpages, which includes a Who Do I Contact About...? decision tree to direct students to the correct service.
  • We are currently experiencing high volumes of email enquiries which may cause a delay in our response time.
  • Our Online Services page shows a list of the services SSiD is still able to provide, which staff and students can refer to.
  • Live chat is currently unavailable while we deal with the backlog of email enquiries

SSiD Contacts Page

Services we cannot currently offer:

  • Archive documents from pre-2000 students

Services Offer via Post

May be subject to delays in processing and/or postage times:

  • Production of UCards where the student record has been extended
  • Production of replacement or lost UCards
  • Production of hard copy documents, though digital versions can also still be purchased via the Online Store
  • Replacement Degree Certificates
  • Certified copies of certificates
  • Unclaimed certificates
  • Postgraduate certificates (produced by SAS)

Current Service Offer