Documents

Request and Production

2008/09 2009/10 2010/11 2011/12 2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19
Requests 23798 21473 36207 40911 41305 48157 51221 51088 46286 45101       55,306
Production 33990 35289 41094 49450 51416 52098 56330 55183 51229 52681 58932
Average order size 1.43 1.64 1.13 1.21 1.24 1.08 1.10 1.08 1.11 1.17 1.07

Document by Types

Document 2015/16 2016/17 2017/18 2018/19 2019/20
Academic Verification 1708 2645 3418 4532 3,465
Bank Letters 8943 8137 9564 11033 5,431
Certificate of Student Status (Home Address) 81 43 175 47
Certificate of Student Status (Standard) 6139 7619 7120 8535 6,369
Certificate of Student Status (Term Address) 12021 9668 10799 12390 8,319
Certified copies of degree certificates 2180 936 1006 1045 492
Confirming letter 2864 1738 1286 1617 2,329
Council Tax Exemption Certificates 5626 5578 5165 5057 5,480
Replacement Degree Certificates 0 240 1093 1171 982
Fee payment details 1192 1047 1045 903 812
Other Letter 805 1539 1188 547
Summary of Results 2471 2470 2160 3679 4142
Transcript of Qualification 10712 9534 8290 7721 5,405
Visa Letters (including CAS)  441 476 21 14

Lead Times

Number of days between request and production of document.

Days to complete 2014/15 2015/16 2016/17 2017/18 2018/19
Same Day 86% 86% 87% 83% 86%
5 days 96% 98% 98% 96% 96%
10 days 99% 99% 99% 99% 99%