Usage of Service

Usage of service (face to face, email, telephone, online store)

Enquiries

Usage in Year 2014/15 2015/16 2016/17 2017/18 2018/19
Once a year 12435 12722 14113 13263 14513
Twice 5766 6041 6416 7036 7789
Three times 3225 3384 3501 4078 4290
Four times 2153 2235 2029 2490 2617
Five times 1416 1392 1273 1479 1655
More than 5 times 2699 2553 2180 984 2702
Total Usage 70925 71135 69113 78241 83018

Service Users

2014/15 2015/16 2016/17 2017/18 2018/19
Total service users 27,694 28,327 29,512 32,345 34,682
Average usage 2.56 2.51 2.34 2.42 2.39