Front Desk Summary

Monthly Footfall at SSiD

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul
2019/20 6,811 15,809 14,521 9,725 6913
2018/19 7,785 20,330 14,891 11,649 6,528 11,649 9,460 9,485 6,536 8,776 8,792 10,754
2017/18 5,612 19,214 15,540 11,665 6,227 11,696 9,109 7,091 7,072 9,658 8,568 10,468

Recorded Visits to SSiD

Number of recorded visits to SSiD (recording rate is 60+%)

2014/15 2015/16 2016/17 2017/18 2018/19
Enquiries 53,116 51,308 51,029 64,523 76,379
Visitors 20,336 20,986 21,960 23,578 24,527

Student Satisfaction Survey

Feedback rate is 5% of all visits

2014/15 2015/16 2016/17 2017/18 2018/19
Satisfied / Very Satisfied 98.1% 98.3% 98.0% 97.9% 98.2%

Day of the Week (Counter Enquiries)

Monday Tuesday Wednesday Thursday Friday
25.2% 20.9% 18.1% 17.7% 17.9%

Hour of the Day (Counter Enquiries)

9am-10am 10am-11am 11am-12pm 12pm-1pm 1pm-2pm 2pm-3pm 3pm-4pm 4pm-5pm
Per hour (All) 20 36 46 47 53 52 56 41
Term time 22 40 51 53 60 58 58 41
Non-term time 16 31 38 37 43 43 54 40
Share (All) 5.3% 9.5% 12.2% 14.2% 15.7% 14.9% 16.7% 11.5%
Term time 3.7% 6.6% 8.6% 9.0% 10.1% 9.7% 9.7% 7.0%
Non-term time 1.9% 3.6% 4.4% 4.4% 5.1% 5.1% 6.4% 4.7%