Daily Survey Statistics (Information Desk)

We send out a daily questionnaire to students who have visited the front desk the day before to ask them about their experiences.

Overall Satisfaction with the Service

2012/13 2013/14 2014/15 2015/16 2016/17 2017/18 2018/19
Satisfaction 97.6% 97.4% 96.7% 96.1% 95.8% 96.8% 98.6%
Survey population 1,425 1,163 1,325 1,295 1,436 2,051 3,452

Satisfaction with Face to Face Service

2017/18 2018/19
Waiting Time 94.1% 94.4%
Welcome 98.9% 98.9%
Customer Service 98.3% 98.7%
Quality of information given 97.5% 97.8%
Speed of service 97.4% 98.3%
Knowledge of staff 97.8% 97.8%

Number of responses from students

Aug Sep Oct Nov Dec Jan Feb Mar Apr May Jun Jul
2018/19 165 789 623 353 87 285 266 295 158 231 218 262
2017/18 127 242 204 149 118 116 158 135 143 191 217 229
2016/17 69 166 214 113 78 114 134 135 80 121 116 96
2015/16 62 267 247 116 76 70 88 77 56 84 77 75
2014/15 61 178 271 126 80 70 118 88 57 92 104 86
2013/14 57 171 212 121 53 98 97 62 57 60 77 98
2012/13 110 236 258 116 82 105 107 75 87 97 68 94