All Recorded Enquiries by Type

Number of recorded enquiries (recording rate is 60+%)

Enquiry type enquiry sub type 2018/19
Academic Verification Document Request 15
Academic Verification Document with PGR Archive 36
Academic Verification Document with PGR Live 203
Academic Verification Document with PGT Archive 117
Academic Verification Document with PGT Live 2036
Academic Verification Document with Still Studying 303
Academic Verification Document with UG Archive 343
Academic Verification Document with UG Live 1479
Academic Verification Other Enquiry 232
Academic Verification Progress of Request 5
Address Letter Document Request 60
Address Letter Document with Live Record 110
Authorisation Auth Given 613
Authorisation Auth Not Given 28
Bank Letter Document Request 6
Bank Letter Document with Live Record 11017
Bank Letter Other Enquiry 77
Bank Letter Request declined - wrong address 26
CAS Application Document Request 14
CAS Application Guidance Given 3
CAS Application Other Enquiry 5
Certified Copies of Certificates Document Request 405
Certified Copies of Certificates Other Enquiry 48
Certified Copies of Certificates Progress of Request 4
Change of Status Changing Course 97
Change of Status Extension to period of study 14
Change of Status Form collected by student 19
Change of Status Guidance given by staff 90
Change of Status Leave of Absence 48
Change of Status Other Enquiry 39
Change of Status Progress of Request 48
Change of Status Repeat Period of Study 29
Change of Status Withdrawal / Leaving the University 45
Computing / IT MOLE 49
Computing / IT MUSE 57
Computing / IT Other Enquiry 161
Computing / IT Password 29
Computing / IT Printer 14
Computing / IT Software 3
Computing / IT Wireless Network 19
Confirming Letter Document with PGR Archive 13
Confirming Letter Document with PGR Live 299
Confirming Letter Document with PGT Archive 24
Confirming Letter Document with PGT Live 409
Confirming Letter Document with Still Studying 57
Confirming Letter Document with UG Archive 44
Confirming Letter Document with UG Live 419
Confirming Letter Document with UG Live2 2
Confirming Letter Other Enquiry 325
Council Tax Letter Document Request 4892
Council Tax Letter Document Request (Guidance) 89
Council Tax Letter Document Request (Manual) 49
Council Tax Letter Ineligible 92
Council Tax Letter Other Enquiry 98
Courier Delivery Confirming Letter 18
Courier Delivery Degree Certificate 45
Courier Delivery Other Enquiry 41
Courier Delivery Special Delivery 24
Courier Delivery Transcript 51
Degree Certificates Document Request 284
Degree Certificates Future Degree Certificates 139
Degree Certificates Late or Non Arrival of Certificates 92
Degree Certificates Other Enquiry 375
Degree Certificates Replacement - Courier Delivery 256
Degree Certificates Replacement - Special Delivery 176
Degree Certificates Replacement - Standard Mail 382
Degree Certificates Replacement Certificate 72
DES Application Document Request 2
Directions Level 6  3
Directions Octagon 1
Directions Other 2525
Directions Other building 10
Directions Students Union 2
Directions Western Bank Library 1
Erasmus Study Abroad Arrangements Document 152
Erasmus Study Abroad Attendance Monitoring 1107
Erasmus Study Abroad Confirm Arrival Departure 351
Erasmus Study Abroad Course Abroad Form 34
Erasmus Study Abroad Erasmus Registration Packs 1
Erasmus Study Abroad Mobility Contract 1
Erasmus Study Abroad Module Form 44
Erasmus Study Abroad Other Enquiry 72
Erasmus Study Abroad Study Abroad Outgoing packages 1
Examinations Enquiry Calculator Approval 6216
Examinations Enquiry Clashes 2
Examinations Enquiry Dictionary Approved 419
Examinations Enquiry Dictionary Not Approved 69
Examinations Enquiry Dictionary Sale - Chinese 111
Examinations Enquiry Dictionary Sale - French 2
Examinations Enquiry Dictionary Sale - German 3
Examinations Enquiry Dictionary Sale - Greek 1
Examinations Enquiry Dictionary Sale - Spanish 2
Examinations Enquiry Location / Venues 9
Examinations Enquiry Other Enquiry 56
Examinations Enquiry Re-sit / Reassessment 171
Examinations Enquiry Special Arrangements 17
Examinations Enquiry Timetable 30
Extenuating Circumstances Form collected by student 24
Extenuating Circumstances Guidance given by staff 69
Extenuating Circumstances Other Enquiry 24
Fee Payment Details Document Request 899
Fee Payment Details Handout 34
Fee Payment Details Other Enquiry 28
Fee Payment Details Progress of Request  4
Fees Enquiry Accommodation fees 5
Fees Enquiry Attendance Fees 2
Fees Enquiry Continuation Fee 4
Fees Enquiry Document Request 265
Fees Enquiry Fee Status 25
Fees Enquiry Other Enquiry 177
Fees Enquiry Payment 78
Fees Enquiry PhD 315
Fees Enquiry Re-examination Fees 15
Fees Enquiry Refunds 9
Fees Enquiry Tuition Fee 105
Financial Support Appointment Booking 1
Financial Support Bank details 2
Financial Support Bursary - University 48
Financial Support Career Development Loan 38
Financial Support Emergency Funding 6
Financial Support Financial Support Application 25
Financial Support Funding - Other 71
Financial Support Other Enquiry 88
Financial Support Student Loan 107
HEAR Data Change 10
HEAR Document Request 88
HEAR Email Change 199
HEAR HUSID Letter 1471
HEAR Other Enquiry 205
HEAR Password Reset 104
Immigration ATAS 4
Immigration Document Request 1
Immigration Guidance given by staff 16
Immigration Other Enquiry 137
Immigration Passport 12
Immigration Passport/visa scanned/CIS updated 8
Immigration Police registration 9
Immigration Self Submission 1
Immigration Sheffield International College 1
Immigration Tier 1 2
JACS Code Letter Document Request 1
Other Accommodation 37
Other Ceremonies Enquiry 53
Other Complaints / Appeals 29
Other Critical Support 2
Other Disability and Dyslexia Support 10
Other Guidance given by staff 4
Other Library 59
Other Lost Property 91
Other Merchandise 77
Other NI Number 19
Other Other Enquiry 8579
Other Parents 136
Other Railcard 1246
Other Returned Mail 6
Other Semester Dates 5
Part time Loan Form accepted by staff 2
Part time Loan Other enquiry 1
Personal Details Address details 640
Personal Details Date of Birth 1
Personal Details Name details 341
Personal Details Next of Kin 3
Personal Details Other Enquiry 33
Personal Details Passport 3
Registration Expected End Date 17
Registration Module Choice 187
Registration Online Module Choice 65
Registration Online Registration 122
Registration Other Enquiry 391
Registration Registration Status 449
Results Directed to dept with permission slip 4
Results Document Request 3627
Results MUSE 1
Results Other Enquiry 98
Results Progress of exam results 8
Results Results not available 205
Right to Rent Document Request 406
Right to Rent Other Enquiry 6
Standard Status Letter Document Request 8129
Standard Status Letter Other Enquiry 101
Student Welfare Dealt with in SSiD 14
Student Welfare Other 23
Student Welfare Signposted to CWAG 99
Student Welfare Signposted to Residence Life 5
Student Welfare Signposting to DDSS 7
Student Welfare Signposting to Health Service 1
Student Welfare Signposting to SAMHS 20
Term Address Letter Document Request 6
Term Address Letter Document with Live Record 2998
Term Address Letter Family & Friends Visa 540
Term Address Letter Graduation Attendance 923
Term Address Letter Military Service 84
Term Address Letter Other Enquiry 26
Term Address Letter Request declined - wrong address 1
Term Address Letter Schengen Visa 7491
Term Address Letter Sponsor Letter 9
Tier 2 Letter Document Request PhD (Reg) 25
Tier 2 Letter Document Request PhD (SC) 4
Tier 2 Letter Document Request Taught 62
Tier 2 Letter Guidance given by staff 2
Tier 2 Letter Other Enquiry 3
Transcript Document with PG Archive 49
Transcript Document with PG Live 1690
Transcript Document with UG Archive 177
Transcript Document with UG Live 4105
Transcript Online Document Request 175
Transcript Other Enquiry 792
Transcript PG Live with notes 5
Transcript Progress of Request  37
Transcript ShARe Enquiry 62
Transcript TEST UG Live 1
Transcript UG Live with notes 129
Ucard Enquiry Card Holder Collected 56
Ucard Enquiry Lost UCard collected 502
Ucard Enquiry Lost UCard received in SSiD 635
Ucard Enquiry New UCard 2873
Ucard Enquiry Other Enquiry 830
Ucard Enquiry Refused Card - See notes 208
Ucard Enquiry Reported Lost 52
Ucard Enquiry RI - Card Lost 3940
Ucard Enquiry RI - Other 143
Ucard Enquiry RI - Stolen - crime ref - no fee 92
Ucard Enquiry RI - Stolen - no ref - fee 39
Ucard Enquiry RI - Stolen - no ref - no fee 20
Ucard Enquiry RP - Damaged (misuse) fee 145
Ucard Enquiry RP - Damaged (wear & tear) 749
Ucard Enquiry RP - Expiry Date Extended 2727
Ucard Enquiry RP - Faulty Card 195
Ucard Enquiry RP - Information changed 241
Ucard Enquiry RP - Other 29
Visa Extension Scheme Other Enquiry 8