Scott Castle  BA (Hons) MSc UXMC

Head of Student Information and Content (SSiD)

  1. Overall leadership and strategic direction to the service
  2. Provide effective planning, development and management of student facing information resources and communication channels
  3. To work with colleagues across the University by contributing expertise in customer service, web content management, user experience design, customer feedback evaluation, customer experience management and front line student systems

My Responsibilities

I provide overall strategic direction to the information service used by a significant number of current and past students.

One Stop Information Shop

A number of articles explaining different aspects of managing a one-stop-shop student information service in Higher Education.

Employment and Experience

A summary of my employment and experience in business, management, web design and development, systems, UX, process management and teaching.

Education and Training

A summary of my education and training including business, management, web design and development, systems, UX, process management and teaching.

Updates from SSiD

Every month I send an email newsletter to  colleagues in our department detailing recent developments in the service.

Content Management News

Each month I send out an email newsletter about how we are improving content (digital and analogue) in Student Support Services.

A Word to the Webwise

This blog is based on presentations made to our web “Content and Coffee” mornings where we share ideas and good practice.

Information Anxiety

This blog is an opinion piece where I purposely challenge how we manage information, systems and customer services.