This page provides key contacts for staff supporting students

Incidents on campus

All incidents on campus or student residences should be reported in the first instance to Security Control, 24-hour line 0114 222 4085 (ext. 24085 from a University phone).

Emergencies

For police, fire, ambulance or any emergency
Call 0114 222 4444 (ext. 4444 from a University phone)


Worried about a student?

Mental Health concerns

Student Access to Mental Health Support (SAMHS) Clinical Liaison Role
Clinically trained staff available to discuss University staff concerns in relation to a student’s mental health, or psychological wellbeing. Staff can expect a response within 2 working days.
staffsamhs@sheffield.ac.uk
SAMHS mental wellbeing

Welfare and Safeguarding concerns

Central Welfare & Guidance (CWaG)
Guidance for staff supporting students with significant welfare issues and safeguarding. This includes Prevent and how to raise concerns about students at risk (e.g. exploitation, violent extremism).
Please contact Central Welfare & Guidance
support@sheffield.ac.uk
CWaG   Safeguarding

Student Wellbeing

Student Wellbeing Service
The Wellbeing Service can provide students with preventative support to help manage their wellbeing and succeed at University.

Student Wellbeing Service

Student Services Information Desk

SSiD – One-stop-shop for general student related enquiries and requests. This would be the first place to guide students to for general enquiries.
ssid@sheffield.ac.uk
SSiD homepage


Student Support Services

The Chaplaincy Centre

Support and care for staff and students from all faiths and none. Advice on religious matters.
chaplaincy@sheffield.ac.uk
Chaplaincy homepage

Central Welfare and Guidance (CWaG)

Guidance for staff supporting students with significant welfare issues and safeguarding. Central Welfare & Guidance staff:

  • are trained Sexual Violence Liaison Officers who support students affected by these issues.
  • provide support for students affected by bullying and harassment issues.

support@sheffield.ac.uk

Central Welfare and Guidance

Harrassment and bullying    Sexual assault information

Disability and Dyslexia Support Service

Support for students who have a disability, long term mental health or medical condition, or specific learning difficulty.
disability.info@sheffield.ac.uk
DDSS staff information

Financial Support Team

Money matters, student funding, bursaries, scholarships, hardship grants and budgeting.
financialhelp@sheffield.ac.uk
Financial support 

University Health Service

NHS GP practice based within Student Support Services.
health.service@sheffield.ac.uk
UHS staff information

International Student Support Team

Immigration advice, visa extensions, cultural and support issues.
international.students@sheffield.ac.uk
International support staff information

SAMHS / University Counselling Service

Triage appointments, 1:1 counselling, workshops and groups. Students can be assessed for suitability for counselling via Student Access to Mental Health Support (SAMHS) triage appointments.
samhs@sheffield.ac.uk (SAMHS triage appointments)
ucs@sheffield.ac.uk (1:1 counselling, workshops and groups)
SAMHS mental wellbeing

Student Administration Service

Registration; student records; tuition fees and funding; examinations and results; progress and student attendance (including progress reports to financial sponsors); appeals, complaints and conduct (discipline).
studentadmin@sheffield.ac.uk
SAS staff information


Academic Support

301 Academic Skills Centre

Helping students to develop essential academic
skills, including study skills and maths and statistics
help (MASH). Face to face and online options available.
301@sheffield.ac.uk / mash@sheffield.ac.uk

301 staff information     MASH

Disability and Dyslexia Support Service

Support for students who have a disability, long term mental health or medical condition, or specific learning difficulty.
disability.info@sheffield.ac.uk
DDSS staff information

English Language Teaching Centre

SpLD and Dyslexia Specialist Tutorial Service. Academic literacy and English language development sessions. 1:1 writing advisory service for all students (home and international).
eltc@sheffield.ac.uk
English Language Teaching Centre


Other Useful Contacts

Accommodation Services

Customer services for students in University accommodation.
Phone: 24488
acs-customerservices@sheffield.ac.uk

Accomodation Services

Residence Life

Service focussed on student support, conduct, engagement and development within the University residences.
residentsupport@sheffield.ac.uk
Residence Life

Careers Service

Student employability, careers guidance for students, including those considering course changes or withdrawal, work experience, job vacancies.
careers@sheffield.ac.uk
Careers Service

University Library

library@sheffield.ac.uk
Chat Service - get in touch during Library Help opening hours
University Library

Nightline (The Students’ Union)

Confidential, anonymous listening service provided by student volunteers during term time 8pm – 8am.
Phone-Listening: 222 8787
nightline@sheffield.ac.uk

Nightline

Sport Sheffield

Sport Sheffield is the University of Sheffield's sports department; responsible for all aspects of sport and fitness within the University.
info@sport-sheffield.com
Sport Sheffield

Student Advice Centre (The Students’ Union)

Free professional and confidential advice to all students. Specialist advice and support available for academic, housing, international, money and welfare.
advice@sheffield.ac.uk
Student Advice Centre


Supporting the Supporters

Training and support for staff supporting students or involved in student administration

Supporting the Supporters

Online Supporting our Students mandatory training

Ensure you are up to date with mandatory training and take the course:

Supporting our Students online course