Supporting the Supporters Staff Development & Training Programme 2020-21

Staff development and training for University staff whose role is student-facing, involves student support or student administration.

You can enrol or register your interest for sessions through the Learning Management System, where all sessions are listed under Supporting the Supporters. 

If you would like to receive occasional email information on Supporting the Supporters, please fill in our form with your university email address.

General Student Support

Title Audience Format / Dates

What is Residence Life? - an overview of support and engagement available in accommodation


All staff from academic and professional services departments whose role includes supporting students

Presentation, discussion and Q&A

  • Thursday 25 Feb 2021, 2.00-3.00pm
  • Monday 10 May 2021, 3.00-4.00pm

All you Need to Know about the Sheffield Authorised Records (ShARe) System

All staff in student-support roles and any member of staff with an interest in HEAR/transcript issuing

Presentation with demonstrations and discussion opportunities

  • Thursday 5 Nov 2020, 10-10.45
  • Tuesday 23 Feb 2021, 14.30-15.15
  • Tuesday 17 Aug 2021, 11.00-11.45

Supporting student employability and career development

All staff in roles teaching or supporting students - either in academic departments or professional services

Presentation, discussion and workshop

  • Tuesday 24 November 2020, 13.00-15.30

Ten things you don’t know the Library provides for your students

All staff in academic departments or professional services whose role includes supporting students
  • TBC

Combatting Sexual Violence on Campus


All staff from academic and professional services departments whose role includes supporting students

Presentation and Q&A

  • Thursday 19 November 2020, 10.00-11.30
From Disrupted Studies to Success: supporting students with specific personal circumstances to stay at university All staff from academic and other departments whose role includes teaching and/or supporting students, particularly Admissions Tutors.

Presentation, discussion, workshop.

  • TBC
Introduction to English Language Support Services: supporting & developing students' academic literacy & communication skills All staff in academic departments whose role includes teaching and/or supporting students.
Any other bodies/services that support students: the Students' Union, the library, 301 etc

Presentation, discussion, workshop.

  • Wednesday 05 January 2021, 14.00-15.00
  • Tuesday 06 July 2021, 14.00-15.00
Idenitifying and Reducing Maths & Statistics Anxiety All staff whose role includes teaching and/or supporting students.

Workshop

  • TBC
TUOS's Response to the Prevent Strategy All staff whose role includes teaching and/or supporting students.

Presentation and discussion

  • TBC
Students with Extenuating Circumstances All staff in academic departments whose role includes teaching and/or supporting students.

Presentation and discussion

  •  TBC
All You Need to Know About the Higher Education Achievement Report (HEAR) Staff in departments who deal with Undergraduate students (both academic and administrative), especially those in student-facing roles and roles relating to learning and teaching and employability.

Presentation and Q&A

  • Thursday 24 September 2020 10.00 - 11.15
  • Thursday 03 December 2020 10.00 - 11.15
  • Thursday 04 February 2021 15.00 - 16.15
Managing Inappropriate Behaviour by Students Academic and Admin/Support staff, particularly those in a front line role.

Workshop, drawing on case studies

  • TBC
Worried about a student: An Overview of Welfare Support
All staff from academic and professional services departments whose role includes supporting students

Presentation, Q&A, workshop

  • TBC
The Students' Union's role in Student Support All staff, particularly those with a student facing role.

Discussion and workshop

  • TBC
Managing Boundaries Those with personal tutoring responsibilities

Presentation with case studies

  • Wednesday 02 December 2020, 14.00-15.30
  • Wednesday 10 March 2021, 14.00-15.30
301 Academic Skills Centre - Our Offer All staff from academic and other departments whose role includes teaching and/or supporting students

Presentation, discussion, workshop

  • Thursday 26 November 2020, 14.00-15.00
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Disability/Mental Health/Dyslexia

Title Audience Format / Dates

Togetherall: Learn About Online Support (formerly Big White Wall)


All staff

Presentation and live demo

  • Monday 16 November 2020, 14.00-15.00
  • Wednesday 10 February 2021, 11.00-12.00
  • Wednesday 12 May 2021, 14.00-15.00
Academic Support for Dyslexic Students and Students with Specific Learning Difficulties All staff in academic departments whose role includes teaching and/or supporting students

Workshop

  • Tuesday 08 June 2021, 10.00-12.00
Inclusive Assessments for Disabled Students All staff

Presentation and discussion

  • Tuesday 15 December 2020, 14.00-16.00
Disability Awareness Training All staff

Talk and group work

  • Monday 02 November 2020, 14.00-16.00
Supporting Students on the Autism Spectrum All staff

Talk and group discussion

  • Friday 13 November 2020, 14.00-16.00
  • Monday 18 January 2021, 14.00-16.00
  • Wednesday 10 March 2021, 14.00-16.00
  • Wednesday 21 April 2021, 14.00-16.00
Supporting Students Experiencing Mental Health Difficulties All staff

Presentation and discussion

  • Wednesday 16 December 2020, 12.30-14.30
  • Thursday 04 March 2021, 10.00-12.00
  • Thursday 27 May 2021, 10.00-12.00
  • Tuesday 15 June 2021, 10.00-12.00
Supporting Doctoral Researchers Experiencing Mental Health Difficulties Supervisors of doctoral researchers

Presentation and discussion

  • Wednesday 28th April 2021, 14.00-15.30
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Equality

Title Audience Format / Dates
Supporting Muslim Students All staff

Presentation and Q&A session

  • Wednesday 18 November 2020, 10.00-11.00
  • Thursday 27 May 2021, 11.00-12.00
Students' Harassment and Bullying Support Network All staff

Presentation, group work, group discussion and Q&A

  • On request only
Equality Act Training: supporting disabled students All staff

Delivered by Pinsent Masons Solicitors in Jan 2018 for University staff. Lecture capture recording available (duration: 1:56:24)

  • Available through lecture capture

Understanding and Supporting Lesbian, Gay, Bisexual and Trans (LGBT+) Students


All staff

Online training course. Takes up to 20 mins to complete

  • Available online
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International Students

Title Audience Format / Dates
Bridging the Culture Gap All staff

Workshop

  • Thursday 10 December 2020, 11.00-12.00
  • Tuesday 09 February 2021, 11.00-12.00
  • Thursday 13 May 2021, 11.00-12.00
  • Thursday 05 August 2021, 11.00-12.00
Help with the Pronunciation of Chinese Names All staff

Presentation and interactive learning

  • Thursday 18 February 2021, 10.00-12.00
  • Thursday 10 June 2021, 10.00-12.00
  • Tuesday 20 July 2021, 10.00-12.00
Immigration for international students: an introduction All academic and administrative staff who support international students

Presentation and Q&A. Possibility of group discussion.

  • Tuesday 24 November 2020, 15.00-16.00
  • Thursday 22 April 2021, 15.00-16.00
  • Tuesday 13 July 2021, 15.00-16.00
Supporting our Chinese Students All staff

Presentation and interactive learning

  • Tuesday 06 October 2020, 11.00-12.00
  • Wednesday 06 January 2021, 11.00-12.00
  • Thursday 08 July 2021, 14.00-15.00
  • Thursday 15 July 2021, 11.00-12.00

Supporting our International Students

All staff who interact in any way with students from outside the UK

Presentation and discussion

  • Thursday 28 January 2021, 11.00-12.00
  • Tuesday 25 May 2021, 11.00-12.00
  • Thursday 1 July 2021, 11.00-12.00

Tier 4 Students: Attendance Monitoring


All staff who are involved in attendance monitoring processes for Tier 4 students

Presentation and Q&A

  • Thursday 22 October 2020, 10.00-11.00
  • Wednesday 24 February 2021, 11.00-12.00
  • Tuesday 3 August 2021, 10.00-11.00

Student Immigration: Policy, Support and Compliance


All staff who support or have responsibility for international students, with a particular emphasis on Tier 4 student

Presentation and Q&A

  • Wednesday 25 November 2020, 10.00-11.00
  • Tuesday 4 May 2021, 10.00-11.00
  • Tuesday 10 August 2021, 10.00-11.00
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Student Administration Service

Title Audience Format / Dates

The University Student Complaints Procedure

All staff in student facing roles

Online training course. Takes up to 15 mins to complete

  • Available online

Unfair means: managing student cases, procedures and good practice

All staff in academic departments whose role includes investigating and responding to allegations of the use of unfair means.

Presentation, cases studies and group discussion

  • Tuesday 23rd March 2021, 10.00-12.00

Academic Appeals: University Regulations, Procedures & Good Practice


All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students.

Presentation and Q&A

  • Wednesday 11 November 2020, 14.00-15.00
  • Thursday 06 May 2021, 14.00-15.00

Student Complaints: University Procedure & Good Practice


All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students.

Presentation and Q&A

  • *CANCELLED* Monday 07 December 2020, 14.00-15.00
  • Thursday 29 April 2021, 09.30-10.00
 Introduction to Student Administration Service – Who We Are and What We Do Departmental or faculty-based staff newly with administrative responsibilities in examination, fee, registration, results/awards, formal procedures, record management, immigration and attendance monitoring support arrangements.

Presentation and Q&A

  • Tuesday 10 November 2020 14.30 - 3.45
  • Tuesday 02 March 2021 10.00 - 11.15
Introduction to Student Registration Staff with registration support responsibilities (including departmental registration contacts)

Presentation and Q&A

  • Thursday 17 December 2020, 14.00-15.00
  • Tuesday 18 May 2021, 10.00-11.00
Guidance to departments on their handling of student complaints, appeals, discipline & progress cases Any staff dealing with student discipline, complaints and appeals.

One to one or small group discussions. Can be tailored to suit individual/departmental needs.

  • Available on request (average length of session is one hour).
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Student Finance and Fees

Title Audience Format / Dates
Financial Support for Students All staff

Informal Training

  • Thursday 12 November 2020, 14.00-15.00

Introduction to Student Fees

Staff in academic depts/Professional Services whose role includes providing advice to students on tuition fees and sponsors including the Student Loans Company

Presentation and Q&As

  • **CANCELLED** Thursday 21 January 2021, 11.00-12.00
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Tailored Sessions on Request

Many of the sessions listed above are available on request. Why not ask us to work with you to design and deliver some input for your departmental staff meetings, away days, and staff development sessions?  Please note a charge may apply for a few of these sessions.  If you would like to submit an enquiry about arranging a bespoke or in house session please email supsup@sheffield.ac.uk.

Work Shadowing on Request

Title Audience
Examinations Office
Examination Officers
Specialist Dyslexia Tutors Disability Liaison Officers (DLO)
Student Services Information Desk (SSiD) All staff
Student Administration Service: Student Results & Awards Team and/or Student Engagement & Progress Team
All staff
If you are interested in work shadowing with other teams within Student Support Services, please contact the relevant team(s) directly.
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Other Staff Development Programmes and Support

Student Recruitment and Admissions offer a recruitment support programme - 'Recruitment Matters'.

Workshops for Research Supervisors are run under the 'Think Ahead' programme. This suite of workshops are chances to hear and discuss research informed topics related to your own supervision skills and practices.

There is also Human Resources People Development and Development Partners

The staff helpline and counselling service is available to all staff. The service is provided by an independent external provider, Health Assured and is free, independent, confidential and available 24 hours a day.

For academic staff, Learning and Teaching related events and workshops are available via Elevate