Supporting the Supporters

Staff Development & Training Programme 2021-2022

Staff development and training for University staff whose role is student-facing, involves student support or student administration.

You can enrol or register your interest for sessions through the Learning Management System, where all sessions are listed under Supporting the Supporters. 

If you would like to receive occasional email information on Supporting the Supporters, please fill in our form with your university email address.

Tailored Sessions on Request

Many of the sessions listed below are available on request.
Why not ask us to work with you to design and deliver some input for your departmental staff meetings, away days, and staff development sessions? Please note a charge may apply for a few of these sessions.

If you would like to submit an enquiry about arranging a bespoke or in house session please email supsup@sheffield.ac.uk.

General Student Support

Title Audience Format / Dates

Residence Life - Supporting and engaging students in University accomodation 


All staff from academic and professional services departments whose role includes supporting students

Presentation, discussion and Q&A

  • Thursday 2nd September 2021, 12:30-14:00
  • Wednesday 11th November 2021, 10:00-11:30
  • Thursday 13th January 2022, 14:00-15:30
  • Friday 18th March 2022, 10:00-11:30

All you Need to Know about Gradintelligence Systems

All staff in student-support roles and any member of staff with an interest in HEAR/transcript issuing

Presentation with demonstrations and discussion opportunities

  • Monday 1st November 2021, 10:00-10:45
  • Thursday 24th Feb 2022, 14:00-14:45
  • Wednesday 3rd August 2022, 10:00-10:45

Supporting student employability and career development

All staff in roles teaching or supporting students - either in academic departments or professional services

Presentation, discussion and workshop

  • TBC

Library support for students, staff and researchers

All staff in academic departments or professional services whose role includes supporting students
  • Thursday 9th September 2021, 10:00-11:00
  • Tuesday 8th February 2022, 15:00-16:00

Combatting Sexual Violence on Campus


All staff from academic and professional services departments whose role includes supporting students

Presentation and Q&A

  • Thursday 16 December 2021, 14:00-15.30
  • Tuesday 7 June 2022, 10:00-11:30
From Disrupted Studies to Success: supporting students with specific personal circumstances to stay at university All staff from academic and other departments whose role includes teaching and/or supporting students, particularly Admissions Tutors.

Presentation, discussion, workshop.

  • TBC
Introduction to English Language Support Services: supporting & developing students' academic literacy & communication skills All staff in academic departments whose role includes teaching and/or supporting students.
Any other bodies/services that support students: The Students' Union, the library, 301 etc

Online presentation, case study and discussion.

  • Thursday 23rd Sept 2021, 10:00-11:00
  • Wednesday 12th Jan 2022, 14:00-15:00
  • Monday 4th July 2022, 10:00-11.00
Idenitifying and Reducing Maths & Statistics Anxiety All staff whose role includes teaching and/or supporting students.

Workshop

  • TBC
TUOS's Response to the Prevent Strategy All staff whose role includes teaching and/or supporting students.

Presentation with case studies and discussion

  • Wednesday 17th November 2021, 14:00-15:00
  • Wednesday 23rd February 2022, 11:00-12:00
  • Wednesday 6th July 2022, 14:00-15:00
Students with Extenuating Circumstances All staff in academic departments whose role includes teaching and/or supporting students.

Presentation and discussion

  •  TBC
All You Need to Know About the Higher Education Achievement Report (HEAR) Staff in departments who deal with Undergraduate students (both academic and administrative), especially those in student-facing roles and roles relating to learning and teaching and employability.

Presentation and Q&A

  • Tuesday 28th September 2021, 10:00-11:15
  • Thursday 9th December 2021, 15:00-16:15
  • Wednesday 2nd February 2022, 10:00-11:15
Managing Inappropriate Behaviour by Students Academic and Admin/Support staff, particularly those in a front line role.

Workshop, drawing on case studies

  • Thursday 20 January 2022 10:00 - 12:00
  • Tuesday 31 May 2022 14:00 - 16:00
Identifying and Reducing Maths & Statistics Anxiety All staff in academic departments whose role includes teaching and/or supporting students.
Student services staff who support students, such as mentors, one to one tutors, etc
  • Thursday 14th October 2021 14:00 - 15:30
Worried about a student: An Overview of Welfare Support
All staff from academic and professional services departments whose role includes supporting students

Presentation, Q&A, workshop

  • Thursday 4 November 2021 10:00 - 12:00
  • Thursday 3 March 2022 14:00 - 16:00
  • Wednesday 22 June 2022 14:00 - 16:00
301 Academic Skills Centre - Our Offer All staff from academic and other departments whose role includes teaching and/or supporting students

Presentation, discussion, workshop

  • Tuesday 23rd November 2021, 14:00-15:30
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Disability/Mental Health/Dyslexia

Title Audience Format / Dates
Academic Support for Dyslexic Students and Students with Specific Learning Disabilities All staff in academic departments whose role includes teaching and/or supporting students

Online presentation

  • Friday 15th Oct 2021, 15:30-17:00
Inclusive Assessments for Disabled Students All staff

Presentation and discussion

  • Thursday 28th Oct 2021, 10:00-12:00
  • Monday 7th February 2022, 14:00-16:00
Disability Awareness Training All staff

Talk and group work

  • Wednesday 13th October 2021, 14:00-16:00
  • Thursday 7th April 2022, 10:00-12:00
Supporting Students on the Autism Spectrum All staff

Talk and group discussion

  • Thursday 30th Sep 2021, 10:00-12:00
  • Thursday 17th February 2022, 14:00-16:00
Supporting Students Experiencing Mental Health Difficulties All staff

Presentation and discussion

  • TBC
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Equality

Title Audience Format / Dates
Supporting Muslim Students All staff

Presentation and Q&A session

  • Wednesday 18 November 2020, 10.00-11.00
  • Thursday 27 May 2021, 11.00-12.00
Students' Harassment and Bullying Support Network All staff

Presentation, group work, group discussion and Q&A

  • On request only
Equality Act Training: supporting disabled students All staff

Delivered by Pinsent Masons Solicitors in Jan 2018 for University staff. Lecture capture recording available (duration: 1:56:24)

  • Available through lecture capture

Understanding and Supporting Lesbian, Gay, Bisexual and Trans (LGBT+) Students


All staff

Online training course. Takes up to 20 mins to complete

  • Available online
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International Students

Title Audience Format / Dates
Bridging the Culture Gap All staff

Workshop

  • Tuesday 14th December 2021, 10.00am to 12.00noon
  • Tuesday 15th February 2022, 2.00pm to 4.00pm
  • Wednesday 8th June 2022, 2.00pm to 4.00pm
  • Wednesday 17th August 2022, 10.00am to 12.00noon
Help with the Pronunciation of Chinese Names All staff

Presentation and interactive learning

  • Thursday 18th November 2021, 2.00pm to 4.00pm
  • Tuesday 1st February 2022, 10.00am to 12.00noon
  • Thursday 23rd June 2022, 2.00pm to 4.00pm
  • Wednesday 13th July 2022, 10.00am to 12.00noon
Immigration for international students: an introduction All academic and administrative staff who support international students

Presentation and Q&A. Possibility of group discussion.

  • Tuesday 30th November 2021, 2.00pm to 3.00pm
  • Wednesday 2nd March 2022, 2.00pm to 3.00pm
  • Tuesday 17th May 2022, 10.00am to 11.00am
  • Thursday 7th July 2022, 3.00pm to 4.00pm
Supporting our Chinese Students All staff

Presentation and interactive learning

  • Tuesday 19th October 2021, 10.00am to 12.00noon
  • Thursday 27th January 2022, 2.00pm to 4.00pm
  • Thursday 24th March 2022, 2.00pm to 4.00pm
  • Wednesday 20th April 2022, 10.00am to 12.00noon

Supporting our International Students

All staff who interact in any way with students from outside the UK

Presentation and discussion

  • Thursday 14th October 2021, 10.00am to 11.00am
  • Thursday 10th February 2022, 2.00pm to 3.00pm
  • Tuesday 24th May 2022, 10.00am to 11.00am
  • Wednesday 20th July 2022, 10.00am to 11.00am

Student Route Visa Students: Attendance Monitoring


All staff who are involved in attendance monitoring processes for Student Route Visa students

Presentation and Q&A

  • Wednesday 26th January 2022, 10.00am to 11.00am
  • Tuesday 19th July 2022, 2.00pm to 3.00pm

Student Immigration: Policy, Support and Compliance


All staff who support or have responsibility for international students, with a particular emphasis on Tier 4 student

Presentation and Q&A

  • Thursday 11th November 2021, 2.00pm to 3.00pm
  • Tuesday 22nd February 2022, 10.00am to 11.00am 
  • Wednesday 15th June 2022, 2.00pm to 3.00pm
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Student Administration Service

Title Audience Format / Dates

The University Student Complaints Procedure

All staff in student facing roles

Online training course. Takes up to 15 mins to complete

  • Available online

Unfair means: managing student cases, procedures and good practice

All staff in academic departments whose role includes investigating and responding to allegations of the use of unfair means.

Presentation, cases studies and group discussion

  • Tuesday 16th November 2021, 11:00-13:00
  • Thursday 31st March 2022, 14:00-16:00

Academic Appeals: University Regulations, Procedures & Good Practice


All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students.

Presentation and Q&A

  • Tuesday 2nd November 2021, 10:00-11:00
  • Thursday 12th May 2022, 14:00-15:00

Student Complaints: University Procedure & Good Practice


All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students.

Presentation and Q&A

  • Monday 6th December 2021, 14.00-15.00
  • Wednesday 13th April 2022, 10:00-11:00
Introduction to Student Administration Service – Who We Are and What We Do Departmental or faculty-based staff newly with administrative responsibilities in examination, fee, registration, results/awards, formal procedures, record management, immigration and attendance monitoring support arrangements.

Presentation and Q&A

  • Tuesday 9th November 2021, 10:00-11:15
  • Tuesday 8th March 2022, 14:00-15:15
Introduction to Student Registration Staff with registration support responsibilities (including departmental registration contacts)

Presentation and Q&A

  • Thursday 2nd December 2021, 11:00-12:00
  • Tuesday 2nd May 2022, 14:00-15:00
Guidance to departments on their handling of student complaints, appeals, discipline & progress cases Any staff dealing with student discipline, complaints and appeals.

One to one or small group discussions. Can be tailored to suit individual/departmental needs.

  • Available on request (average length of session is one hour).
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Student Finance and Fees

Title Audience Format / Dates
Financial Support for Students All staff

Informal Training

  • Wednesday 10th November 2021, 11:00-12:00

Introduction to Student Fees

Staff in academic depts/Professional Services whose role includes providing advice to students on tuition fees and sponsors including the Student Loans Company

Presentation and Q&As

  • Wednesday 23rd March 2022, 10:00-11:00
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Work Shadowing on Request

Title Audience
Examinations Office
Examination Officers
Specialist Dyslexia Tutors Disability Liaison Officers (DLO)
Student Services Information Desk (SSiD) All staff
Student Administration Service: Student Results & Awards Team and/or Student Engagement & Progress Team
All staff
If you are interested in work shadowing with other teams within Student Support Services, please contact the relevant team(s) directly.
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Other Staff Development Programmes and Support

Student Recruitment and Admissions offer a recruitment support programme - 'Recruitment Matters'.

Workshops for Research Supervisors are run under the 'Think Ahead' programme. This suite of workshops are chances to hear and discuss research informed topics related to your own supervision skills and practices.

There is also Human Resources People Development and Development Partners

The staff helpline and counselling service is available to all staff. The service is provided by an independent external provider, Health Assured and is free, independent, confidential and available 24 hours a day.

For academic staff, Learning and Teaching related events and workshops are available via Elevate