Supporting the Supporters Staff Development & Training Programme 2019-20

Staff development and training for University staff whose role is student-facing, involves student support or student administration.

You can enrol or register your interest for sessions through the Learning Management System, where all sessions are listed under Supporting the Supporters. 

Please note: new sessions are identified as *NEW*, all others are repeat sessions.

Session dates available to view by calendar month (Sept 18 - Aug 19). TO BE UPDATED SHORTLY

If you would like to receive occasional email information on Supporting the Supporters, please fill in our form with your university email address.

General Student Support

Title Audience Format / Dates

What is Residence Life? - an overview of support and engagement available in accommodation


All staff from academic and professional services departments whose role includes supporting students

Presentation, discussion and Q&A

  • Thursday 21 Nov 2019 2.30-3.30pm
  • Wednesday 12 Feb 2020 3.30-4.30pm
  • Monday 18 May 2020 3.00-4.00pm

All you Need to Know about the Sheffield Authorised Records (ShARe) System

*NEW*

All staff in student-support roles and any member of staff with an interest in HEAR/transcript issuing

Presentation with demonstrations and discussion opportunities

  • Friday 8 Nov 2019 10-10.45am
  • Tuesday 25 Feb 2020 14.30-15.15pm
  • Wednesday 5 Aug 2020 11-11.45am

Supporting student employability and career development

*NEW*

All staff in roles teaching or supporting students - either in academic departments or professional services

Presentation, discussion and workshop

  • Nov 2019 date/time TBC
  • March 2020 date/time TBC

Combatting Sexual Violence on Campus


All staff from academic and professional services departments whose role includes supporting students

Presentation and Q&A

  • Tuesday 12 Nov 2019 - 10-11.30am
  • Thursday 6 Feb 2020 - 11am-12.30pm
  • Monday 15 June 2020 - 3-4.30pm
From Disrupted Studies to Success: supporting students with specific personal circumstances to stay at university All staff from academic and other departments whose role includes teaching and/or supporting students, particularly Admissions Tutors.

Presentation, discussion, workshop.

  • Monday 4 Nov 2019 2-4pm
  • Thursday 21 May 2020 10am-12pm
Introduction to English Language Support Services: supporting & developing students' academic literacy & communication skills All staff in academic departments whose role includes teaching and/or supporting students.
Any other bodies/services that support students: the Students' Union, the library, 301 etc

Presentation, discussion, workshop.

  • Thursday 19 Sept 2019 2.00-3.30pm
  • Thursday 16 Jan 2020 2.00-3.30pm
  • Thursday 2 July 2020 2.00-3.30pm
Idenitifying and Reducing Maths & Statistics Anxiety All staff whose role includes teaching and/or supporting students.

Workshop

  • Oct 2019 date/time TBC
  • Mar 2020 date/time TBC
TUOS's Response to the Prevent Strategy All staff whose role includes teaching and/or supporting students.

Presentation and discussion

  • Oct 2019 date/time TBC
  • Feb 2020 date/time TBC
  • May 2020 date/time TBC
Students with Extenuating Circumstances All staff in academic departments whose role includes teaching and/or supporting students.

Presentation and discussion

  • Thursday 5 Dec 2019 11am-12noon
  • Tuesday 19 May 2020 2.30pm-3.30pm
All You Need to Know About the Higher Education Achievement Report (HEAR) Staff in departments who deal with Undergraduate students (both academic and administrative), especially those in student-facing roles and roles relating to learning and teaching and employability.

Presentation and Q&A

  • Tuesday 24 Sept 2019 10-11:15am
  • Wednesday 11 Dec 2019 10-11:15am
  • Monday 3 Feb 2020 3-4:15pm 
Managing Inappropriate Behaviour by Students Academic and Admin/Support staff, particularly those in a front line role.

Workshop, drawing on case studies

  • Tuesday 22 Oct 2019 10am-12noon
  • Tuesday 28 Jan 2020 10.30am-12.30pm
  • Wednesday 6 May 2020 2.00-4.00pm
Worried about a student: An Overview of Welfare Support
All staff from academic and professional services departments whose role includes supporting students

Presentation, Q&A, workshop

  • Friday 18 October 2019 10.00am-12noon
  • Tuesday 11 February 2020 2.00-4.00pm
  • Thursday 14 May 2020 10.00am-12noon
The Students' Union's role in Student Support All staff, particularly those with a student facing role.

Discussion and workshop

  • Friday 13 Sept 2019 10.00-11.30am
  • Jan 2020 date/time TBC
Personal Tutoring: An Introduction Those with personal tutoring responsibilities

Presentation with case studies

Not available in 2019/20 programme

Managing Boundaries Those with personal tutoring responsibilities

Presentation with case studies

  • Oct 2019 date/time TBC
  • Apr 2020 date/time TBC
301 Academic Skills Centre - Our Offer All staff from academic and other departments whose role includes teaching and/or supporting students

Presentation, discussion, workshop

  • Tues 8 Oct 2019, 2-3pm
  • Thurs 23 Jan 2020, 2-3pm
  • Tues 14 April 2020, 2-3pm
  • Tues 14 July 2020, 2-3pm
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Disability/Mental Health/Dyslexia

Title Audience Format / Dates

Big White Wall: Learn About Online Support


All staff

Presentation and live demo

  • Oct 2019 date/time TBC
  • Jan 2020 date/time TBC
  • Apr 2020 date/time TBC
  • July 2020 date/time TBC
Academic Support for Dyslexic Students and Students with Specific Learning Difficulties All staff in academic departments whose role includes teaching and/or supporting students

Workshop

  • Thursday 25 June 2020 10am-12noon
Inclusive Assessments for Disabled Students All staff

Presentation and discussion

  • Dec 2019 date/time TBC
Disability Awareness Training All staff

Talk and group work

  • Nov 2019 date/time TBC
  • Feb 2020 date/time TBC
  • May 2020 date/time TBC
Supporting Students on the Autism Spectrum All staff

Talk and group discussion

  • Jan 2020 date/time TBC
  • Feb 2020 date/time TBC
  • Apr 2020 date/time TBC
  • Aug 2020 date/time TBC
Supporting Students Experiencing Mental Health Difficulties All staff

Presentation and discussion

  • Dec 2019 date/time TBC
  • Mar 2020 date/time TBC
  • May 2020 date/time TBC
  • July 2020 date/time TBC
Supporting Doctoral Researchers Experiencing Mental Health Difficulties Supervisors of doctoral researchers

Presentation and discussion

  • Mar 2020 date/time TBC
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Equality

Title Audience Format / Dates
Supporting Muslim Students All staff

Presentation and Q&A session

  • 6 Nov 2019, 1.00-2.00pm
  • 27 May 2020, 1.00-2.00pm
Students' Harassment and Bullying Support Network All staff

Presentation, group work, group discussion and Q&A

  • On request only
Equality Act Training: supporting disabled students All staff

Delivered by Pinsent Masons Solicitors in Jan 2018 for University staff. Lecture capture recording available (duration: 1:56:24)

  • Available through lecture capture

Understanding and Supporting Lesbian, Gay, Bisexual and Trans (LGBT+) Students


All staff

Online training course. Takes up to 20 mins to complete

  • Available online
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International Students

Title Audience Format / Dates
Bridging the Culture Gap All staff

Workshop

  • Wednesday 14 Aug 2019, 09.30am-12.30pm
  • Monday 2nd December 2019, 9.30am to 12.30pm
  • Jan 2020 date/time TBC
  • May 2020 date/time TBC
  • Aug 2020 date/time TBC
Help with the Pronunciation of Chinese Names All staff

Presentation and interactive learning

  • Tuesday 29th October 2019, 9.30am to 12.30pm
  • Jan 2020 date/time TBC
  • June 2020 date/time TBC
  • July 2020 date/time TBC
Immigration for international students: an introduction All academic and administrative staff who support international students

Presentation and Q&A. Possibility of group discussion.

  • Tuesday 15th October 2019, 3.30pm to 4.30pm
  • Apr 2020
  • July 2020
Supporting our Chinese Students All staff

Presentation and interactive learning

  • Monday 7th October 2019, 9.30am to 12.30pm
  • Jan 2020 date/time TBC
  • May 2020 date/time TBC
  • July 2020 date/time TBC

Supporting our International Students

*NEW*

All staff who interact in any way with students from outside the UK

Presentation and discussion

  • Friday 11th October 2019, 9.30am to 11.30am 
  • Jan 2020 date/time TBC
  • May 2020 date/time TBC
  • July 2020 date/time TBC

Tier 4 Students: Attendance Monitoring


All staff who are involved in attendance monitoring processes for Tier 4 students

Presentation and Q&A

  • Wednesday 20th November 2019, 2.00pm to 3.00pm 
  • Mar 2020 date/time TBC
  • July 2020 date/time TBC

Student Immigration: Policy, Support and Compliance


All staff who support or have responsibility for international students, with a particular emphasis on Tier 4 student

Presentation and Q&A

  • Thursday 14th November 2019, 10.00am to 11.00am 
  • Mar 2020 date/time TBC
  • July 2020 date/time TBC
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Student Administration Service

Title Audience Format / Dates

The University Student Complaints Procedure

*NEW* (launched Apr 19)

All staff in student facing roles

Online training course. Takes up to 15 mins to complete

  • Available online

Unfair means: managing student cases, procedures and good practice

*NEW*

All staff in academic departmentswhose role includes investigating and responding to allegations of the use of unfair means.

Presentation, cases studies and group discussion

  • Thursday 31st October 2019 10.00-12.00pm
  • Tuesday 10th March 2020 10.00-12.00pm

Academic Appeals: University Regulations, Procedures & Good Practice


All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students.

Presentation and Q&A

  • Tuesday 10 Dec 2019 2.00-3.00pm
  • Tuesday 2 June 2020 2.00-3.00pm

Student Complaints: University Procedure & Good Practice


All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students.

Presentation and Q&A

  • Thursday 24 Oct 2019 10.00-11.00am
  • Tuesday 21 Apr 2020 9.30-10.30am
Introduction to Student Administration Service – Who We Are and What We Do Departmental or faculty-based staff newly with administrative responsibilities in examination, fee, registration, results/awards, formal procedures, record management, immigration and attendance monitoring support arrangements.

Presentation and Q&A

  • Wednesday 13 November 2019 9.30-10.45am
  • Tuesday 17 March 2020 10-11.15am
Introduction to Student Registration Staff with registration support responsibilities (including departmental registration contacts)

Presentation and Q&A

  • Monday 2 Dec 2019  10-11am
  • Tuesday 9 June 2020 3-4pm
Guidance to departments on their handling of student complaints, appeals, discipline & progress cases Any staff dealing with student discipline, complaints and appeals.

One to one or small group discussions. Can be tailored to suit individual/departmental needs.

  • Available on request (average length of session is one hour).
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Student Finance and Fees

Title Audience Format / Dates
Financial Support for Students All staff

Informal Training

  • Thursday 28 November 2019, 10am-11am

Introduction to Student Fees

*NEW*

Staff in academic depts/Professional Services whose role includes providing advice to students on tuition fees and sponsors including the Student Loans Company

Presentation and Q&As

Wednesday 29 April 2020 10-11am

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Tailored Sessions on Request

Many of the sessions listed above are available on request. Why not ask us to work with you to design and deliver some input for your departmental staff meetings, away days, and staff development sessions? . If you would like to submit an enquiry about arranging a bespoke or in house session please email supsup@sheffield.ac.uk.

Work Shadowing on Request

Title Audience
Examinations Office
Examination Officers
Specialist Dyslexia Tutors Disability Liaison Officers (DLO)
Student Services Information Desk (SSiD) All staff
Student Administration Service: Student Results & Awards Team and/or Student Engagement & Progress Team
All staff
If you are interested in work shadowing with other teams within Student Support Services, please contact the relevant team(s) directly.
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Other Staff Development Programmes and Support

Student Recruitment and Admissions offer a recruitment support programme - 'Recruitment Matters'.

Workshops for Research Supervisors are run under the 'Think Ahead' programme. This suite of workshops are chances to hear and discuss research informed topics related to your own supervision skills and practices.

There is also the Human Resources Staff Development Programme

The staff helpline and counselling service is available to all staff. The service is provided by an independent external provider, Health Assured and is free, independent, confidential and available 24 hours a day.