Supporting the Supporters
Staff Development & Training Programme 2021-2022
Staff development and training for University staff whose role is student-facing, involves student support or student administration.
You can enrol or register your interest for sessions through the Learning Management System, where all sessions are listed under Supporting the Supporters.
If you would like to receive occasional email information on Supporting the Supporters, please fill in our form with your university email address.
Tailored Sessions on Request
Many of the sessions listed below are available on request.
Why not ask us to work with you to design and deliver some input for your departmental staff meetings, away days, and staff development sessions? Please note a charge may apply for a few of these sessions.
If you would like to submit an enquiry about arranging a bespoke or in house session please email supsup@sheffield.ac.uk.
- General Student Support
- Disability/Mental Health/Dyslexia
- Equality
- International Students
- Student Administration Service
- Student Finance and Fees
- Work Shadowing on Request
- Other Staff Development Programmes and Support
General Student Support
| Title | Audience | Format / Dates |
|---|---|---|
|
Residence Life - Supporting and engaging students in University accomodation
|
All staff from academic and professional services departments whose role includes supporting students |
Presentation, discussion and Q&A
|
| All staff in student-support roles and any member of staff with an interest in HEAR/transcript issuing |
Presentation with demonstrations and discussion opportunities
|
|
| All staff in roles teaching or supporting students - either in academic departments or professional services |
Presentation, discussion and workshop
|
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| All staff in academic departments or professional services whose role includes supporting students |
|
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Combatting Sexual Violence on Campus
|
All staff from academic and professional services departments whose role includes supporting students |
Presentation and Q&A
|
| From Disrupted Studies to Success: supporting students with specific personal circumstances to stay at university | All staff from academic and other departments whose role includes teaching and/or supporting students, particularly Admissions Tutors. |
Presentation, discussion, workshop.
|
| Introduction to English Language Support Services: supporting & developing students' academic literacy & communication skills | All staff in academic departments whose role includes teaching and/or supporting students. Any other bodies/services that support students: The Students' Union, the library, 301 etc |
Online presentation, case study and discussion.
|
| Idenitifying and Reducing Maths & Statistics Anxiety | All staff whose role includes teaching and/or supporting students. |
Workshop
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| TUOS's Response to the Prevent Strategy | All staff whose role includes teaching and/or supporting students. |
Presentation with case studies and discussion
|
| Students with Extenuating Circumstances | All staff in academic departments whose role includes teaching and/or supporting students. |
Presentation and discussion
|
| All You Need to Know About the Higher Education Achievement Report (HEAR) | Staff in departments who deal with Undergraduate students (both academic and administrative), especially those in student-facing roles and roles relating to learning and teaching and employability. |
Presentation and Q&A
|
| Managing Inappropriate Behaviour by Students | Academic and Admin/Support staff, particularly those in a front line role. |
Workshop, drawing on case studies
|
| Identifying and Reducing Maths & Statistics Anxiety | All staff in academic departments whose role includes teaching and/or supporting students. Student services staff who support students, such as mentors, one to one tutors, etc |
|
| Worried about a student: An Overview of Welfare Support |
All staff from academic and professional services departments whose role includes supporting students |
Presentation, Q&A, workshop
|
| 301 Academic Skills Centre - Our Offer | All staff from academic and other departments whose role includes teaching and/or supporting students |
Presentation, discussion, workshop
|
Disability/Mental Health/Dyslexia
| Title | Audience | Format / Dates |
|---|---|---|
| Academic Support for Dyslexic Students and Students with Specific Learning Disabilities | All staff in academic departments whose role includes teaching and/or supporting students |
Online presentation
|
| Inclusive Assessments for Disabled Students | All staff |
Presentation and discussion
|
| Disability Awareness Training | All staff |
Talk and group work
|
| Supporting Students on the Autism Spectrum | All staff |
Talk and group discussion
|
| Supporting Students Experiencing Mental Health Difficulties | All staff |
Presentation and discussion
|
Equality
| Title | Audience | Format / Dates |
|---|---|---|
| Supporting Muslim Students | All staff |
Presentation and Q&A session
|
| Students' Harassment and Bullying Support Network | All staff |
Presentation, group work, group discussion and Q&A
|
| Equality Act Training: supporting disabled students | All staff |
Delivered by Pinsent Masons Solicitors in Jan 2018 for University staff. Lecture capture recording available (duration: 1:56:24)
|
|
Understanding and Supporting Lesbian, Gay, Bisexual and Trans (LGBT+) Students
|
All staff |
Online training course. Takes up to 20 mins to complete
|
International Students
| Title | Audience | Format / Dates |
|---|---|---|
| Bridging the Culture Gap | All staff |
Workshop
|
| Help with the Pronunciation of Chinese Names | All staff |
Presentation and interactive learning
|
| Immigration for international students: an introduction | All academic and administrative staff who support international students |
Presentation and Q&A. Possibility of group discussion.
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| Supporting our Chinese Students | All staff |
Presentation and interactive learning
|
| All staff who interact in any way with students from outside the UK |
Presentation and discussion
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Student Route Visa Students: Attendance Monitoring
|
All staff who are involved in attendance monitoring processes for Student Route Visa students |
Presentation and Q&A
|
|
Student Immigration: Policy, Support and Compliance
|
All staff who support or have responsibility for international students, with a particular emphasis on Tier 4 student |
Presentation and Q&A
|
Student Administration Service
| Title | Audience | Format / Dates |
|---|---|---|
| All staff in student facing roles |
Online training course. Takes up to 15 mins to complete
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|
Unfair means: managing student cases, procedures and good practice |
All staff in academic departments whose role includes investigating and responding to allegations of the use of unfair means. |
Presentation, cases studies and group discussion
|
|
Academic Appeals: University Regulations, Procedures & Good Practice
|
All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students. |
Presentation and Q&A
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Student Complaints: University Procedure & Good Practice
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All staff in academic departments whose role includes teaching and/or supporting students. May also be of interest to anyone who has contact with students. |
Presentation and Q&A
|
| Introduction to Student Administration Service – Who We Are and What We Do | Departmental or faculty-based staff newly with administrative responsibilities in examination, fee, registration, results/awards, formal procedures, record management, immigration and attendance monitoring support arrangements. |
Presentation and Q&A
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| Introduction to Student Registration | Staff with registration support responsibilities (including departmental registration contacts) |
Presentation and Q&A
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| Guidance to departments on their handling of student complaints, appeals, discipline & progress cases | Any staff dealing with student discipline, complaints and appeals. |
One to one or small group discussions. Can be tailored to suit individual/departmental needs.
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Student Finance and Fees
| Title | Audience | Format / Dates |
|---|---|---|
| Financial Support for Students | All staff |
Informal Training
|
| Staff in academic depts/Professional Services whose role includes providing advice to students on tuition fees and sponsors including the Student Loans Company |
Presentation and Q&As
|
Work Shadowing on Request
| Title | Audience | ||
|---|---|---|---|
| Examinations Office |
Examination Officers | ||
| Specialist Dyslexia Tutors | Disability Liaison Officers (DLO) | ||
| Student Services Information Desk (SSiD) | All staff | ||
| Student Administration Service: Student Results & Awards Team and/or Student Engagement & Progress Team |
All staff | ||
| If you are interested in work shadowing with other teams within Student Support Services, please contact the relevant team(s) directly. | |||
Other Staff Development Programmes and Support
Student Recruitment and Admissions offer a recruitment support programme - 'Recruitment Matters'.
Workshops for Research Supervisors are run under the 'Think Ahead' programme. This suite of workshops are chances to hear and discuss research informed topics related to your own supervision skills and practices.
There is also Human Resources People Development and Development Partners
The staff helpline and counselling service is available to all staff. The service is provided by an independent external provider, Health Assured and is free, independent, confidential and available 24 hours a day.
For academic staff, Learning and Teaching related events and workshops are available via Elevate